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Frozen screen

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‎07-22-2020 08:09 - last edited on ‎09-08-2020 09:14 by Fitbit Moderator

‎07-22-2020 08:09 - last edited on ‎09-08-2020 09:14 by Fitbit Moderator

So it synced this morning when I got up and the screen on my charge 2 is frozen at that moment. Not sure why?? I tried plugging it in but the screen won't change. Stuck on the same info. So frustrating!!

 

Moderator Edit: Clarified subject

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4 REPLIES 4

‎07-22-2020 15:34

‎07-22-2020 15:34

Hi @trish1967, welcome to the Community Forums!

 

Thanks for your post and for trying some troubleshooting steps before posting over here, I understand how frustrating this matter can be for you. If you haven't already done so. I recommend you to try our restart process following the next steps:

 

  1. Plug the charging cable into the USB port on your computer or any UL-certified USB wall charger.
  2. Clip the other end of the charging cable to the port on the back of the tracker. The pins on the charging cable must lock securely with the port.
  3. Make sure the button on your tracker is aligned with the button opening on the charging cable. You’ll know the connection is secure when the tracker vibrates and you see a battery icon on your tracker’s display.
  4. Press and hold the button to restart your tracker:
    1. Charge 2—press and hold the button on your tracker for 4 seconds. When you see the Fitbit logo and the tracker vibrates, the tracker restarted.
  5. Disconnect your tracker from the charging cable.

 

Let me know if the issue persists. 

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‎07-23-2020 18:14

In response to RicardoFitbit

‎07-23-2020 18:14

Thank you so much...I talked with Fitbit and solved the problem. The
problem was it didn't work anymore 😀 Got myself a new one.
Thanks again
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‎07-24-2020 20:01

In response to trish1967

‎07-24-2020 20:01

You're welcome @trish1967, your reply is appreciated.

 

I'm really happy to know that your issue was resolved with our Customer Support team. Please do not hesitate to contact me back if you require further assistance in the future or if you have any additional questions for me to answer, I'll be here ready to help you out. 

 

Thanks for being part of the Fitbit family, it was a pleasure to assist you.

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‎07-25-2020 08:50

In response to RicardoFitbit

‎07-25-2020 08:50

Charge 2: screen went black mid-day. Ample battery charge. Push button restart produces no results. Dashboard shows it is recording data today. Tried to change clock type to “jog it’s memory.” Dashboard says my iPhone’s Bluetooth is not connected. It is. Settings says it is and Bluetooth works to make a call when in my car. Fitbit screen remains black.
  Please help

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