GPS connection during runs drops

[TCornell95]

Hi All,

My Fitbit Charge 3 has worked fine during runs and tracked my runs flawlessly while paired to my Samsung Galaxy S7 since I bought it last year. I am not sure exactly when this problem began but it was probably within the last month.

The GPS connection during my runs drops and reconnects repeatedly causing the Charge 3 to vibrate over and over on my wrist and it also provides very inaccurate map results when I complete my run. I have tried everything I could think of to resolve this issue but nothing has worked. I have tried the following:

• Restarted Bluetooth on my phone
• Turned WiFi off on my phone
• Restarted location on my phone
• Restarted phone
• Repaired the Charge 3 my phone/ app
• Exercise --> Run --> Swipe up --> Use phone GPS (toggled on/off) / Auto pause (toggled on/off)
• Reset Charge 3 on the charging cradle

There may have been more but I have tried a lot and tested it every time and nothing was successful in resolving my problem. The Fitbit and the app are both up to date as well. Any suggestions?

Thanks,

Tyler

Moderator edit: subject for clarity

[AlejandraFitbit]

A warm welcome to the Community @TCornell95.

Thanks for troubleshooting this GPS connected issue. Since the steps you tried didn't work, I've gone ahead and escalated your case to our support team, for them to take a deeper look at this. Please keep an eye on your inbox for further instructions.

In the meantime, let me know if you need anything else. 

[pmfreed]

I am having this exact same problem with my  Charge 3.  I have also tried all of the diagnostics listed above without any success.  Please help.  

[TCornell95]

I created an RMA back when that happened and got a replacement and it worked. I suggest you do the same.

[Berkajerk]

Same problem as the OP. Resetting phone and fitbit doesn't seem to change anything. Constantly vibrates while I run and the GPS map is missing a lot of turns.