GPS mapping Broken in last iOS update

[andywoodtrombob]

Latest iOS update has broken gps mapping


Hi there, since the last update the app will track the data of my run but won’t display the map any more - it just either sticks on my run start point or displays a blank light blue screen.


I’ve done all the obvious - reset the charge 2, restarted the phone, switched Bluetooth off and on, logged out of the app and back in again and nothing works.

Please mend it as it was working perfectly until the last update!!

I look forward to your reply so we can resolve this

Thanks so much

Andy

[hob2393]

Hi there, 

I am experiencing the same problem. The app is still recording the distance/pace but the mapping is completely broken. After a run or a walk the stats show the correct distance/ pace (compared to the same route previously) but the map only shows as a blue square or a tiny portion of my route (e.g., a single point or maybe one street).

GPS is allowed on my phone for the app.

This started happening for me on Friday 12th June and has happened every day since.

Thanks

[Craftman]

I have suffered this same map data failure problem only recently after it has worked OK. I’ve also done the resets of IOS and Charge 2 to no avail but I have now got it working and I believe the problem has been introduced by IOS 13 changes to the ‘location permissions’. As I understand it, iOS 13 has added ‘allow once’ and removed ‘always allow’ from the initial alternatives to the user at the beginning of the session. ‘Always allow’ enables the tracking to continue when the Fitbit app is not actively visible on the front screen which is probably the case during a run or cycle ride. To overcome the problem I reset the Location and Privacy settings back to defaults in iOS and as you would expect the Fitbit app then needed to request location permission. I selected ‘allow once’ and after a short while I got another iOS dialogue giving me the option modify my Fitbit selection to ‘always allow’ which I did and after that, the iOS map data was again seen in the Fitbit app.

[Craftman]

I’m adding to yesterday’s note because I just found that the options of ‘never’, ‘ask next time’, ‘while using app’ and ‘always’ is available in iOS settings...Fitbit...location. 

[MilleKentk]

[SunsetRunner]

Thank you so much this worked !