Get "Network Error" when changing username

[Lenox11312]

How can I fix this?

Moderator Edit: Clarified subject

[ScMo]

Hello, I am trying to change my Display name and when I try to save it, it gives me a Network error, please try again in a few minutes. I have closed the Fitbit app and reopened it. I have deleted the app and reinstalled it. I have rebooted my phone. I have tried over two days and it will not save. 

Please advise. I do not want to participate in the community unless I can change the display name.

thanks,

Susan

[AlvaroFitbit]

@ScMo Thanks for stopping by!

Let me help you with changing your display and thank you for troubleshooting this issue. Are you talking about the username on the Fitbit Community. If this is correct then try changing it using a computer's web browser like Firefox or Chrome. 

Let me know if this works for you.

[ScMo]

Thanks for your reply. I am trying to change it on group on the Fitbit app.

There is a Beat the Heat Challenge with posts by the team members that I access on the mobile app. This is where I would like to change my display name.

I think this is different than the Display name on the Community help forums where I posted this original inquiry. This is fine right now.

Thanks for your help.

Susan

Sent from my iPad

[LizzyFitbit]

Hi @Lenox11312. I'm glad to see you here in the forums.

Thanks for the screenshot and I'm sorry that your username wasn't able to be changed. To work on this together, let me recommend the following steps:

1. Log out from the Fitbit app.
2. Check if the Fitbit app is updated in your phone.
3. Reboot your phone.
4. Log back in to your account.
5. Try changing your username one more time.

I'll look forward to your response.

[Lenox11312]

@LizzyFitbit 

Thanks!  I will try this and get back to you.

[kbeard10]

Hi, I’m having exactly the same issues and have tried to reboot my phone and updated the app.

I’m having the same network error issues when trying to change my name on Fitbit. It’s been happening for 5 days now. I’ve tried both the Fitbit dashboard and app on both mine and my partners phone. Rebooted the app and updated and still no luck x

Moderator edit: merged reply

[Lenox11312]

@LizzyFitbit 

Same issue.  And I'm on App Version 3.27.

What's next?

@LizzyFitbit Any more ideas?

@ScMo 

Did you ever get this resolved?

Moderator edit: merged replies

[LizzyFitbit]

Hi everyone. It's nice to have you on board.

Thanks for keeping me posted and trying the troubleshooting tips shared in my post. I've gone ahead and forwarded your details to our team so they can further investigate this situation. I understand your point of view about not being able to change your username and please know that your feedback was passed along. Once I have more details, I'll update this thread.

By the way, I've moved your posts to this new thread so we can keep the forums organized.

Feel free to reply back if you have more questions.

[ScMo]

Yes, thank you. I did manage to get it changed!

Sent from my iPad

[Lenox11312]

@ScMo How did you do it?

[ScMo]

I believe I did the following:

1. Tap on my profile pic in the upper right of the “Today” page of the app
2. Tap on “view your profile”
3. Tap on Personal
4. Tap on Display Name
5. Under EDIT NAMES, I changed Name, and Tapped Save
6. Then Display Name should show that edited name.



Sent from my iPad

[Lenox11312]

@ScMo Thanks.  Same result for me still.  Did that previously not work for you and then it suddenly did?  You seemed to be experiencing the issue I was receiving.

[ScMo]

Yes, it wasn’t working and then suddenly it did. Sorry it didn’t work.

Sent from my iPhone

[Walk2Walk]

Which did you use chrome, foxfire, safari or the app to sign in and change username? I have network error message

[JTJ8706]

So, I also had this issue. Just toying around with the field seems to suggest that capital letters and spaces are considered "special" letters and are not allowed. It seems that you can only have a "one word" username using only lower case letters.  -_- 

[Lenox11312]

Maybe I'll give this another try.  Thanks.

[LVinLA]

I've been having the same problem for the past few days. I did the 5 steps prescribed by @LizzyFitbit above, including updating the app to version 3.39 (iOS), and still no joy. Now what??

[SunsetRunner]

I’ve received this error for several months! I’ve tried all the troubleshooting suggestions. I successfully changed my username in the past and would simply like to change it back to my original username. It’s been more than 60 days. What should I try next? 

[TeaspoonExpert]

Yes me too