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Green Light Always on

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‎06-13-2019 09:22 - last edited on ‎09-08-2020 15:29 by Fitbit Moderator

‎06-13-2019 09:22 - last edited on ‎09-08-2020 15:29 by Fitbit Moderator

Hi-what solution are you referring to I have the charge 2 green light problem as well.

 

 

Moderator edit: format

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‎06-17-2019 09:13 - edited ‎06-17-2019 09:15

‎06-17-2019 09:13 - edited ‎06-17-2019 09:15

@Jno-7 thank you for participating in our Fitbit Community! Since your Charge 2 green light is turned on all the time, I'd like you to try the troubleshooting steps that are listed in this help article. This will refresh your tracker internally. After this, monitor your Charge 2 and see if the green light turns on and tracks your heart rate properly.

 

As a side note, I moved your post the the Charge 2 board in order to keep the Community organized.

 

Keep me posted on the outcome! Smiley Happy

JuanJo | Community Moderator

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‎06-17-2019 14:55

In response to JuanJoFitbit

‎06-17-2019 14:55

Hi there!
Thanks for taking the time to reply.
I had tried the restart several times, as well turning off the heart rate
tracker in settings, and syncing. I also did a combo of the 3 and none of
the above have worked.

Any suggestions from here are welcome!
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