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Missing information from Fitbit account

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‎06-16-2019 09:11 - last edited on ‎09-08-2020 15:29 by Fitbit Moderator

‎06-16-2019 09:11 - last edited on ‎09-08-2020 15:29 by Fitbit Moderator

This AM my charge 2 app on phone synched but lost all data since Oct 2017 to June 16 2019.  Reinstalled app 2x, forced stop, reset blue tooth, restarted fitbit (i think).  Has been set on all day sync.  Worked when checked last week.  Ideas?

 

 

Moderator edit: updated subject for clarity

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‎06-17-2019 11:29

‎06-17-2019 11:29

@Dcjamm Welcome to the Fitbit Community! It's great to have you here!

 

Let me help  you with your missing information. This sounds as if you cretaed a new account which would explain why you don't see your data. Please verify the email address used on your current account and check which email address used to receive your Fitbit account notificatoins (notifications, offers, weekly reports). Also please share a screenshot of your account on your app and the activities area.

 

I look forward to your reply.

Alvaro | Community Moderator

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