Grey lines in my Charge 3

[WolfGirl74]

I’ve looked at the threads that have this issue and I’ve done a restart on my watch in settings, changed my watch face and then did the restart in the charger . None of those things worked and I still have the grey vertical lines in the display. What can I do next? I bought this watch in Target, in April 2020. 

[LiliyaFitbit]

Welcome to the Fitbit Community, @WolfGirl74.

I am sorry to hear your Charge 3 screen has grey lines. Thanks for trying to resolve this, I appreciate the additional details and I am here to help. Since you've tried to restart the tracker and change a clock face, I would like to confirm if you've tried doing a long restart:

• Connect the device to the charging cable.
• While the device is plugged into the charging cable, press and hold the button down for 15 seconds.
• The device turns on and shows a battery icon. Two vibrations occur: first a short vibration, then a medium vibration
• The device turns off.
• The device turns on and shows a progress bar and short vibrations occur. The progress bar completes. Note: A total of 7 short vibrations occur.
• Remove the device from the charging cable. The device shuts down.
• Important: Plug the device into the charging cable again.

Looking forward to hearing back from you.

[WolfGirl74]

I’ve done what you posted several times and the grey lines are still there. What do I do next? 

[LiliyaFitbit]

Thank you for your reply, @WolfGirl74.

I am sorry to hear the issue persists, thank you for your efforts. I've sent your information to the Customer Support team so they can get in touch with you and provide further assistance. You should be getting a reply soon.  

Let me know if you have any questions.