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Grey vertical lines on Charge 3 screen

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‎05-17-2021 07:08 - last edited on ‎05-17-2021 07:20 by Fitbit Moderator

‎05-17-2021 07:08 - last edited on ‎05-17-2021 07:20 by Fitbit Moderator

Last week, grey lines appeared on my Fitbit Charge 3 screen. I contacted Fitbit and completed the steps of restarting the Fitbit whilst on charge etc. It worked but yesterday, the lines reappeared and I have complete the same steps and rebooted the watch but nothing is working 

 

 

 

Moderator edit: format

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‎05-17-2021 07:28

‎05-17-2021 07:28

Hello @caitlinrush. Welcome to the community forums! 

 

Thank you for the detailed information and for the troubleshooting steps you've followed. Since the inconvenience has persisted, I believe the best way to get help is to contact our Support Team. Please note that if you already have a case number, I recommend replying back to that email or please click here to get connected. 

 

Make sure to explain which troubleshooting steps you've followed, this way you don't need to repeat the steps and they can provide a prompt resolution. 

 

See you around. 

Wilson M. | Community Moderator, Fitbit.

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1 REPLY 1

‎05-17-2021 07:28

‎05-17-2021 07:28

Hello @caitlinrush. Welcome to the community forums! 

 

Thank you for the detailed information and for the troubleshooting steps you've followed. Since the inconvenience has persisted, I believe the best way to get help is to contact our Support Team. Please note that if you already have a case number, I recommend replying back to that email or please click here to get connected. 

 

Make sure to explain which troubleshooting steps you've followed, this way you don't need to repeat the steps and they can provide a prompt resolution. 

 

See you around. 

Wilson M. | Community Moderator, Fitbit.
Best Answer