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‎02-06-2020 14:39 - last edited on ‎09-06-2020 19:49 by Fitbit Moderator

‎02-06-2020 14:39 - last edited on ‎09-06-2020 19:49 by Fitbit Moderator

Won't sync to app or be recognized by Bluetooth for over a 2 month period now.

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5 REPLIES 5

‎02-06-2020 16:19

‎02-06-2020 16:19

Hi @Luvsmurph and welcome to the forums! The first thing to do is to check to make sure your Fitbit app and phone OS have both been updated to the latest versions. If it still won’t sync, try restarting it three times. You can find other troubleshooting tips here. 

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‎02-07-2020 07:20

In response to SunsetRunner

‎02-07-2020 07:20

Thank you for your response. I will try your suggestions today.
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‎02-09-2020 23:59

‎02-09-2020 23:59

I have this issue all the time. I tried something different today and logged out of my account and logged back in that sorted it out

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‎02-12-2020 20:14

In response to Nyasha8

‎02-12-2020 20:14

Thank you for your email. I will try your suggestion.
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‎02-14-2020 22:27

In response to Luvsmurph

‎02-14-2020 22:27

It is helpful to include the device the app is on, when asking about the app. 

Logging out/in on android often helps. Clearing the apps cache is also good. 

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