Hacker messages

[Sharoncs]

I’ve had a Fitbit for years, this week I started to get messages on my Fitbit directly, not from my phone. It says Shop for Target and the address is from iCloud- I think it’s from China. Very disturbing.  I had to turn my notifications off.

[Odyssey13 · Accepted solution]

Hi @Sharoncs  these messages aren't showing up on your phone at all? Reach out to customer support. Their phone number is (877)623-4997, if you're in the USA. The phone number to call from the UK is: 0800 069 8505. Currently phone support seems to be weekdays only. If you're not in the USA or if you prefer an online chat or email, then click for contact options

[Sharoncs]

Thanks, that's correct - direct messages to my Fitbit.  I unfortunately the contacts you provided have hours long waits.

[Odyssey13]

I did notify a moderator about your post, but can't say when they might be able to stop by. Such strangeness!

[Sharoncs]

So sorry to cause confusion. It turns out the hacker message was on my phone in events  

[Odyssey13]

As long as you got it sorted out, that's great @Sharoncs 

[criterianja]

What makes you think it's a hacker? Do you think someone got access to your Fitbit account? Try logging out of all your devices.

[Odyssey13]

Hi @criterianja the original post was April 2020, so it's been quite some time ago. Not everyone knows the difference between a hacker, a spammer or a stalker - the terminology doesn't matter, as I've learned on various social media sites. What matters is that this was marked solved and the original poster is good. 

Welcome to the forums. Which Fitbit do you have? I have the Luxe.

[corradoutah]

This may not be a hacker's message but regular spam. Sometimes various marketing companies have access to customers' personal numbers. Also, some sites provide personal emails to such marketing companies for a fee, you know. So just ignore it or add the sender to a blocklist. That always works for me. However, if this spammer finds you on other sites, social networks, or messengers, hire a hacker to check the IP address of the sender of these strange messages. If you don't know how to hire a hacker, I can help you. I've already contacted a hacker firm several times to restore access to hacked accounts. Each time, I've maintained my anonymity. It's easy.