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Heart Rate Not Showing

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‎05-19-2017 04:21 - last edited on ‎09-09-2020 09:49 by Fitbit Moderator

‎05-19-2017 04:21 - last edited on ‎09-09-2020 09:49 by Fitbit Moderator

My heart rate hasn't been working for 3 days now. I have reset my fitbit charge 2 many times, but still nothing happens. Does anyone know what I could do? I recently bought it

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44 REPLIES 44

‎08-21-2018 12:42

In response to baz4u

‎08-21-2018 12:42

It is no live data, not just heart rate that is not showing up on the latest Android update. 

It is related to the error mentioned in the pink banner above.

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‎08-22-2018 01:08

In response to Rich_Laue

‎08-22-2018 01:08

In my case it was just the 'live' heart rate data not being displayed with the rest as normal. An install of the previous update as described cured the problem instantly  Unfortunately, I guess most users don't have access to the previous version so it's up to Fitbit to release a patch for the problem - in my case anyway - that they created. 

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‎08-22-2018 03:36

In response to baz4u

‎08-22-2018 03:36

Wouldn't that be a stand up thing!

Sent from my iPad
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‎08-22-2018 07:24

In response to Dotes

‎08-22-2018 07:24

Have you tried the Fitbit app update that was released today or yesterday, 

 

This update, as promised, imeadiatly fixed it for me. 

Of course I never found it a problem, since I usually tap on today's tile then I'm able to do some comparing. The user can't really compare from the dashboard.

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‎07-22-2019 09:01

In response to Jack_Sparrow

‎07-22-2019 09:01

I have phoned customer support and they have escalated to a second level team. I am waiting to hear back. I suggest you do the same as you have tried everything you can. 

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