help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Heart Rate Spiking

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎02-10-2020 11:52 - last edited on ‎09-08-2020 10:23 by Fitbit Moderator

‎02-10-2020 11:52 - last edited on ‎09-08-2020 10:23 by Fitbit Moderator

When my wife goes out for a long one hour walk she finds that the heart rate on the Charge 2 occasionally spikes from the normal 80/110 bpm to 170/190 bpm.  This is now happening every day and is becoming quite a worry.  There are no heart palpitations and doctors confirm there's nothing wrong with my wife's heart.  So it must be the Fitbit that must be going bonkers.

 

Have any other users had the same problem?  If yes how did you solve it?  I tried calling Fitbit Customer Care but as yet I could not get a satisfactory answer or a resolution to this problem.

Best Answer
Labels:
0 Votes
1 REPLY 1

‎02-11-2020 09:07 - last edited on ‎06-20-2025 08:51 by Fitbit Moderator

‎02-11-2020 09:07 - last edited on ‎06-20-2025 08:51 by Fitbit Moderator

@LouSch Welcome! It's nice to have you on board!

Let me help you with your wife's Charge 2 heart rate reading spiking and thank you for reaching out to our Support team. I suggest you clean the back of your device with cotton and rubbing alcohol and restart it. Turn the heart rate off, save and sync then turn it on save and sync again. Also check these tips to improve the heart rate reading on your device.  

Let me know how it goes.

Alvaro | Community Moderator

If a post helped you try voting and selecting it as a solution so other members benefit from it. Select it as Best Solution!

Best Answer
0 Votes