help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Heart rate missing from exercise result

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎08-03-2019 14:32 - last edited on ‎09-08-2020 13:57 by Fitbit Moderator

‎08-03-2019 14:32 - last edited on ‎09-08-2020 13:57 by Fitbit Moderator

Since two weeks the heart rate is missing from all my initiated exercises (running, cycling).

However, all my detected exercises (walking) have heart rate data.

Could this be fixed?

Thank you.

Best Answer
Labels:
3 REPLIES 3

‎08-04-2019 11:15

‎08-04-2019 11:15

@Mihaisan, welcome to the Fitbit Community! I hope you're doing well!

 

Let me help you with your missing heart rate data. Try logging out from the app, restart your phone and log back in. Also restart your tracker.

 

Let me know how it goes.

Alvaro | Community Moderator

If a post helped you try voting and selecting it as a solution so other members benefit from it. Select it as Best Solution!

Best Answer
0 Votes

‎08-04-2019 12:07

In response to AlvaroFitbit

‎08-04-2019 12:07

I’m having the same issue, Also my exercises Stopped syncing with  Runkeeper at the same time. There are allot of people on another thread who are having the same issues. This must be a software issue as so many people are experiencing the same problem. Is it something that Runkeeper are attempting to fix? 

Best Answer
0 Votes

‎08-05-2019 05:33

In response to AlvaroFitbit

‎08-05-2019 05:33

There are lots of us having this issue. I doubt it is a problem with our FitBits. I have tried turning HR logging from 'Auto' to 'Off' then doing a sync. Then turning HR logging back to 'Auto'. I've tried restarting my FitBit, my iPhone, making sure that everything is up to date. It is very odd that this issue struck multiple FitBits devices at the same time. It suggests something changed with the way the FitBit servers are syncing data.

 

We probably need a response from 'FitBit' technical people. 

Best Answer