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Heart rate not working on my Charge 2

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‎03-12-2017 22:23 - last edited on ‎09-09-2020 09:49 by Fitbit Moderator

‎03-12-2017 22:23 - last edited on ‎09-09-2020 09:49 by Fitbit Moderator

Today I noticed my Charge 2 not showing heart rate, only shows two lines (--). Immediately went to tracker user guide, troubleshooting guide to try to fix the problem but so far no luck. In reviewing my heart rate history, I see that the last time it worked in reading my heart rate was on March 8. I have tried restarting, changing heart rate settings (off, on, auto), re syncing, and nothing has worked. Previously I owned a Charge HR but broke and I replaced with Charge 2 thinking it would be a nice upgrade with new/improved features, don't want to regret making the purchase. I've only had it for about 2 weeks. Please help!

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61 REPLIES 61

‎09-22-2019 17:51

In response to isindeedwright

‎09-22-2019 17:51

 

After 6 weeks and many conversations/e-mails with Fitbit tech/customer support, my Charge 2 is now working fine, except I have no display. Nothing I or they did fixed it; it just started working again before I lost the display.  I have to check my phone to get my steps, sleep data and heart rate.  It only lasted 2 years.  I've had 4 Fitbit products, and they only offered me 25% off the list price, not the sale price (-$30.00) for back to school.  They sent me a survey to find out if the problem was resolved and it wasn't at that time.  I told them I was a faithful customer and should get a new product for 50% off.  Never got back to me.  Customer surveys lately seem to be a waste of time!  I decided to switch to an apple watch, much more reliable and durable

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‎09-23-2019 04:28

In response to bobren110

‎09-23-2019 04:28

Good for you!! I got close to switching to a Garmin. I moved to a charge 3 and did it reluctantly. This is fitbits last chance to perform. Thanks for the note

Sent from my iPad
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