12-29-2016
01:16
- last edited on
09-09-2020
10:13
by
MatthewFitbit
12-29-2016
01:16
- last edited on
09-09-2020
10:13
by
MatthewFitbit
Hi, I just got my Fitbit 2 on Christmas eve.
2 things:
My heart rate history is stopping for the last 3 days around noon time? After that is not recording, however I got a pulse on the fitbit 2.
Second thing and more important is that my fitbit 2 is not giving me the correct data when I am working out. It is only going to 100/110 beats per minute, whilst my real heartbeat at that times is between 140 and 170??
Any solutions on both questions, before I am throwing it to the wall....
Answered! Go to the Best Answer.
10-03-2017 15:59
10-03-2017 15:59
So a few months ago I checked the forums for hints at improving the tracking of my heart rate on the Charge 2, which tracked pulse only intermittently. Followed all of the suggestions -- put the Fitbit higher up above my wrist, wore it tighter, used a lens cloth to clean the sensor. If anything it's only gotten worse. When I hit the treadmill to do my miles in the afternoon it records pulse for about five minutes, then I get an hours worth of virtual flatline. Tracking HR during vigorous exercise was one of the primary reasons I bought the thing -- after 60 minutes at at 6 mph, I get a phony average HR of 65 -- about half of what it should be. Anyone else with this issue? Anyone resolve it? Ugh.
10-03-2017 16:10
10-03-2017 16:10
@FloridaSkies, among all of the suggestions you have followed, have you contacted Fitbit Support so that they can check your tracker to determine if it is the problem?
10-04-2017 07:42
10-04-2017 07:42
10-04-2017 07:49
10-04-2017 07:49
So I don't know why my "new" thread was moved to this "solved" thread when the issues are entirely different. This thread is about a problem with the iOS app. mine is with the tracker. When I look at my tracker during an intense workout it is NOT tracking BPM. My problem has absolutely nothing to do with the app, which is working just fine, and the issue is most definitely NOT solved!
12-01-2017 19:28
12-01-2017 19:28
I purchased the Fitbit to monitor and track my heart rate during intense weight training. So far, two sessions, it’s worthless. Like yours my charge 2 stops monitoring or returns rediculously low readings during my workouts ( e.g. reading 110 BPM when the clock tells me I’m at 140 to 160BPM). At all other times it seems to work fine. Like you, the problem is with the device, not the app. I like the app. I’ve not yet contact customer support. Thought I’d try the forums first. Oh well.
06-05-2018 19:27 - edited 06-06-2018 06:54
06-05-2018 19:27 - edited 06-06-2018 06:54
I tried all the other fixes to get my heart rate working again with no luck. Your fix worked great! I was getting bummed that I was going to have to get a new watch. Thanks!
Nevermind it stopped working after about a half hour. It's going in the garbage!
06-05-2018 19:50
06-05-2018 19:50
My Fitbit is in garbage. LOL....it's horrible product....I had two and both are terrible....
06-21-2018 13:47
06-21-2018 13:47
I have the same issue - once I start working out, my fitbit Charge doesn't register my HR accurately. Occasionally, it will start reading it but I don't know what finally triggers it to read it. I've given up on it and gone back to using my Ironman watch with a heart rate strap. What a royal waste of money!!!
06-21-2018 18:34
06-21-2018 18:34
08-31-2018 14:58
08-31-2018 14:58
I bought a polar HR 7 chest strap and can finally accurately track my heart rate during exercise.
08-11-2020 06:43
08-11-2020 06:43
This unfortunately did not work for me. I have also tried to restart the fitbit several times. Turned off Bluetooth on my phone and back on again. Cycled through Sync AllDay and not. Turned Heart Rate feature through the App Off/On/Auto. Restarted my phone, uninstalled and re-installed the App and still nothing. 😞 Any other ideas out there?