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Heart rate sensor not working correctly on versa lite

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‎10-07-2020 17:59

‎10-07-2020 17:59

Hi everyone.

I'm having issues with my heart rate monitor on my Versa Lite. It is constantly showing my BPM upwards of 120 when normally it's in the 50-60 range. 

I've noticed the the heart rate light has been flashing green/yellow and green/red. 

I've turned the heart rate monitor on and off as well as the fitbit itself. I've also done a factory reset. Nothing has worked. 

I tried customer support as well, but none of the info they gave me was helpful. 

Anyone else have these issues? 

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