Horizontal lines across Charge 3 display

[SteinAmund]

Hi, My Fitbit Charge 3 is 11 months, and last week it got horizontal lines across the screen. It is now very difficult to read the display. I have tried restart and other tips, but nothing works. And as this not enough, the dealer here in Norway has gone bankrupt. What am I doing?

Moderator edit: subject for clarity 

[LiliyaFitbit]

Welcome to the Fitbit Community, @SteinAmund.

I am sorry to hear your Charge 3 has horizontal lines across the screen. Thanks for trying to resolve this and providing the additional details, I understand your concern and I am here to help. Since you've tried to restart the tracker, I would like to confirm if you've tried doing a long restart:

• Connect the device to the charging cable.
• While the device is plugged into the charging cable, press and hold the button down for 15 seconds.
• The device turns on and shows a battery icon. Two vibrations occur: first a short vibration, then a medium vibration
• The device turns off.
• The device turns on and shows a progress bar and short vibrations occur. The progress bar completes. Note: A total of 7 short vibrations occur.
• Remove the device from the charging cable. The device shuts down.
• Important: Plug the device into the charging cable again.

Looking forward to your response. 

[SteinAmund]

Hi, thank you for fast response to my inquiry.
I have now run the long restart as you suggest, but the lines are still across the screen and the screen is very difficult to read.
What next step do you recommend?

I both my Charge3 at G-sport Lillehammer 2019-12-09, but the store chain G-sport has got bankrupt here i Norway.

Data regarding my clock.

FCC ID: XRAFB409

IC: 8542A-FB409

280-0522-01 C

M/N: FB409

Bar code: 1C19D6CBB82A

Best regards,

Moderator edit: personal info removed

[LiliyaFitbit]

Thank you for your response, @SteinAmund.

I appreciate your efforts and the additional details. Since the issue persists, I've sent your information to the Customer Support team so they can get in touch with you and provide further assistance. You should be getting a reply soon. 

Let me know if you have any questions.

[SteinAmund]

Thank you for sending my information to the Customer Support team, @LiliyaFitbit.

I have no addidional questions.

[SunsetRunner]

Hello, I am piggybacking on this as I have the exact same issue and I've had my Charge 3 the same amount of time.  I did try the above listed troubleshooting suggestions.  It didn't seem to help and I still have lines across the screen.  Suggestions?

[LiliyaFitbit]

Welcome to the Fitbit Community, @SunsetRunner. Thank you for your reply, @SteinAmund.

@SteinAmund Thank you for your feedback. I am sure our Support team will do their best to help you get back on track. 

@SunsetRunner I am sorry to hear you're experiencing the same issue with your tracker. I appreciate your troubleshooting efforts. I went ahead and created a case for you, someone from our Support team will reach out soon.

I'll be around if you have any questions.

[barbara-dallas]

Although i am not the original Charge 3 owner who wrote this, I too had the same Gray on gray striped VERTICAL stripes on my Charge 3 face

It had a charge of 99% battery, I plugged it in the charging cable.  Held the button for 15 seconds, and I got the series of short vibrations as mentioned above. .  

the Charge 3 shut off.  When I turned it back on, the Gray on Gray vertical stripes were just as they were before this procedure. 

now what should I try?

[Anna2020]

I too am having this problem. Have done all and still have lines. Has anyone heard back?.

[LiliyaFitbit]

Welcome to the Fitbit Community, @barbara-dallas @Anna2020.

Thank you for joining the thread and sharing that you're experiencing the same issue with your devices. I appreciate your efforts to resolve this by doing a long restart. I would like to confirm if you've also tried doing a restart by following the steps from this help article: How do I restart my Fitbit device?

Looking forward to hearing back from you.

[Paul502]

Hello,

I have the same issues and have tried everything suggested on these forums. Can you send my info to the Customer Support Team as well?

[LiliyaFitbit]

Welcome to the Fitbit Community, @Paul502.

Thank you for your efforts to resolve the same issue you're experiencing with your Charge 3. I've sent your information to our Support team so they can investigate further and provide a solution. You will receive an email from them soon.

Let me know if you have any questions.

[CassRobinson]

Hi, 

I have the same issue with my Fitbit Charge 3 (10 months old). I have tried all recommendations that I could find in the forun, including the short and long restart. The horizontal lines persist and make me worry about the future longevity of the screen. At help appreciated.  

[LiliyaFitbit]

Welcome to the Fitbit Community, @CassRobinson.

I am sorry to hear you're experiencing the same issue. Since you've tried the troubleshooting instructions, I've sent your information to the Customer Support team so they can get in touch with you and provide further assistance. You should be getting a reply soon.  

If you have any questions, feel free to let me know.

[Mavalynne]

Good Morning,

I have the exact same issue and I have tried what you have suggested. I did it several times last night and then tried to leave it charging through the night and again tried to resolve it this morning. Nothing is working.

Yesterday when I woke up my Fitbit was fine, in the afternoon it had the lines running down it and it was hard to read. As the evening progressed and the more times I reset the device the worse the screen got. It is now almost impossible to read it.

Please help.

[Anna2020]

Still have lines. How ling is warranty?

[CassRobinson]

Thank you for your help, I have received an email with the next steps requires. Much appreciated.

[Kent_HongKong]

Hi,

I too am suffering from the black lines issue...

At first is was just 2 or 3 lines, but now I can't even read the battery %age and the lines have spread from all near the top to some even in the middle of the screen...

I have tried long and short resets all to no avail.

As the number of lines increases, the usability slowly decreases.

Any and all help appreciated...

[B2blonde]

I received my Fitbit (Charge 3) for Christmas 2018 and I have reset it 3 times in the last week.  After the first restart, the screen came up with the horizontal lines.  The lines stayed in the screen.  This last reset, my screen will not come up at all.  It’s still tracking my steps.  This is my second Fitbit Charge 3 and I’m highly disappointed.  

I used the restart method that’s been posted for others in this post.  

please let me know if my watch can be fixed or if I need to switch brands.  

thank you 

Tracy

[LiliyaFitbit]

Welcome to the Fitbit Community, @B2blonde @Kent_HongKong @Mavalynne. Thank you for your replies, @CassRobinson @Anna2020.

@CassRobinson Thank you for your feedback. I am sure our Support team will do their best to help you, please keep working with them. 

@Anna2020 I am sorry to hear the issue persists, thank you for your efforts. I've sent your information to the Customer Support team so they can get in touch with you and provide further assistance. You can take a look at this page for more information about the warranty policy.

@Mavalynne @Kent_HongKong @B2blonde I am sorry to hear you're experiencing the same issue with your devices. Thank you for trying to resolve this and providing the additional details, I understand how you are feeling. I went ahead and created cases for you, someone from our Support team will reach out soon.

Let me know if you have any questions.