Hourly activity goal isn't matching

[Deeboo]

My Fitbit showed that I had completed all 10 hours of my minimum 250 steps per hour but only showed 5 hours when I did the sync. I rebooted my Fitbit then did a sync again to no avail, still just showing 5 hours.

Moderator edit: subject for clarity

[AlejandraFitbit]

It's great to see you around, @Deeboo.

Thanks for troubleshooting this accuracy issue. This issue has been escalated to our team, once we have more information about it, we will be glad to share it. In the meantime, your patience and understanding will be much appreciated.

Let me know if you need anything else. 🙂

[TracyWilkins]

@AlejandraFitbit I have got the same issue at the moment, my app shows three active hours (9, 10 & 11) but my charge 3 only shows two (9 & 11). Has a solution been found yet?

[Momcloud]

On going issue, been getting the working on it for over a year.

[AlejandraFitbit]

Thanks for your participation in the Forums, @Momcloud and @TracyWilkins.

Regarding your inquiry, while we don't have a timeline for resolution, we will continue to investigate these discrepancies. Your patience and understanding will be much appreciated.

Let me know if you need anything else. 🙂

[TracyWilkins]

My fitbit isn't matching with my app again today, it's not funny anymore!!

[Elska-Bjorn]

Charge 3 only 2 weeks old, data been looking good until today.  Fitbit shows 8 out of 9 hours active but app is only showing 6.  Fix?

[Deeboo]

I agree, not that I don’t know what I have done I just want it to be right in the app.

Sent from my iPhone

[SteveLI1956]

This is not the first time this incident has occurred, why isn’t there a fix? It’s unacceptable.

[Deeboo]

I agree, mine yesterday did not record 6 hours, at least I knew I did them but still☹️

Sent from my iPhone

[Rich_Laue]

Your asking about an app question on your unknown phone, but your asking this in the Hardware support without a mention of the phone type. 

[Elska-Bjorn]

Phone is an iPhone XR. It’s only happend a few times, without issue for the last several weeks.

Moderator edit: personal info removed

[Kay31yn61]

I’m having the same problem plus the pairing with my iPad and iPhone keeps disconnecting, my heatbeat monitor reverts to resting heartbeat even when still on my wrist and it’s fully charged! It definitely needs resolving asap as my Fitbit wasn’t even 3 weeks old when the first problem arose! This has now become a daily occurrence and it’s more than a little frustrating. It seems there are several Fitbit user in the same boat! 

[SteveLI1956]

Fitbit charge 3.

iphone 7 plus.

All other statistics are usually correct. The hourly activity is always the issue. 
My charge 3 is set for 9 hours of activity between 9 am and 6 pm.  Frequently I will have 9 out of 9 hours, and the sync will show less. 
very annoying.