How can I factory reset the Charge 3 if the screen is not working?

[FleurPot]

My Charge 3 screen has died, I've tried doing the regular reset by putting it in the cradle, holding the button down etc I don't ever see the battery icon when it's in the charge cradle or the smiley face on reboot but it does seem to vibrate at expected points so think it's rebooting. I now want to do a full factory reset but all the instructions assume you can get to the menu on the device, how can I do it without? 

Moderator edit: subject for clarity

[Rich_Laue]

Hi @FleurPot your Charge 3 does not have an option for a factory reset. However it does have an option to clear user data. Which is almost the same thing, 

If the unit has been dead for a while. It may take an hour or two on its charger before any life is seen, and even then a restart might be needed. 

[SunsetRunner]

I have exactly the same problem as Fleur with my (second hand) Charge 3; it works but the screen stays black, no matter what.

Normally when I take of tne Fitbit there are all kinds of lights flickering on the back side. Now it is only the green one. Is there any significance in that?

How certain is itt that the screen will come to life again when we' ll clear our user data?,

[WilsonFitbit]

Hello @FleurPot, @SunsetRunner. Welcome to the community forums! @Rich_Laue Nice to see you around and thanks for your input! 

@FleurPot, @SunsetRunner Thank you very much for the detailed information and for the troubleshooting steps you've tried prior to posting. Regarding your questions, I'd like to let you know that if the screen of your Charge 3 trackers is not working, you won't be able to open the settings app on your trackers to perform the clear user data process. 

@SunsetRunner Regarding your question about the lights, both should be flashing, but if one of them stopped working, this could be the reason why just one is blinking or flashing. 

At this time, since you both tried a restart and the issue has persisted, my best recommendation is to contact our Support Team for further assistance. Note that you can contact them through chat or over the phone, but phone wait times have been longer than normal, so I recommend initiating a chat. Click here to get connected.

Also, please make sure to provide a brief explanation of the inconveniences and mention the troubleshooting steps you've followed, this way they can assist you from there. 

See you around. 

[DNMep]

Same problem here! My charge 3 screen is blank but it tracks the stats perfectly. The green light is on the back but not the red light. I tried every restart solution including the one Wilson mentioned with the charger but it doesn’t work at all. @WilsonFitbit , can you help?

[DNMep]

what should I do about the problem since I’m experiencing the same issue as everyone here on the forum?

[FleurPot]

The unti isn't flat, it's still syncing to my phone.

[WilsonFitbit]

Hello @DNMep. Welcome to the community forums. @FleurPot Thank you for your reply.

@DNMep Thank you for providing information and for following the suggested tips. Regarding your questions, please note that since the inconvenience persists, my best recommendation is that you please contact our Support team for assistance. 

As mentioned on a post above, you can contact them through chat or over the phone, but phone wait times have been longer than normal, so I recommend initiating a chat. Click here to get connected.

@FleurPot I also appreciate the additional information that you've provided. While the Charge 3 is still syncing to your phone, I've reached the limits of what I can do for you here in the community forums, reason why I also suggest getting in touch with our Support Team and they will be able to provide a prompt resolution. 

See you around. 

[FleurPot]

Many thanks, sadly as this is a second hand device bought to replace my
original Charge 3 I'm out of warrenty so no support. Bit disappointing as
it's now my second charge 3 to develop a screen fault, first one got the
dreaded screen of grey. I'll be looking to replace it with something that
lasts a bit longer next time!

[WilsonFitbit]

@FleurPot Thank you for your reply. 

I also appreciate your comments and feedback. Please note that any feedback posted in the forums is always welcome as it helps to improve our products, services and overall environment.

See you around.