How do I accept terms and conditions?

[Dave313]

Will not let me accept terms and conditions.  Unable to make further progress

David Smith 

Moderator Edit: Clarified subject

[JohnnyRow · Accepted solution]

Try scrolling to the bottom, to give the impression that you might have actually read the whole thing.

[AlejandraFitbit]

Welcome to the Community, @Dave313 and @JohnnyRow, thanks for the input.

I am glad to see here that our friend replied to your terms and conditions inquiry. If there is anything else we can help you with, do not hesitate to let us know.

Happy stepping! 😉

[LaVez]

I believe this is where I'm getting stuck as well.  I do not see where I can accept the terms of service.  Are there any videos about this?  Any help would be appreciated. 

[JohnnyRow]

@LaVez  Did you try my suggestion above?

[Dave313]

Sorry LaVez. I gave up

Dave

[Dave313]

Yes but I still had problems,gave up and reverted to my Charge 2 until
I have more time

Thank for your interest

Dave313

[Chaineez]

This is also affecting me blank terms & policies, I tried impression scrolling, I tried turning on and off bluetooth, I tried resetting my charge 2 thinking the device needs update or what but nothing so I tried changing fitbit types still the same so it is not the device but the app itself, you must have placed a feature that should not be there ahem ahem bug and it affects non 5g phones. Because I setup my other charge 2 in my 5g phone and works but in the 4g phones you get the blank terms. @AlejandraFitbit 

[Chaineez]

Funny after posting this I was finally able to setup my device. Here is what I did:

Uninstalled then reinstalled the app.

Turn off the phone (not just restart but power off it)

Pair the device to my bluetooth first before opening the app and then login and do the setup process.

Finally the terms and policies showed up. Took a little time to pair (did it several times before the tracker displayed the 4 digit code but it did, you just needed a little patience).