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How do I contact Fitbit support?

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‎05-02-2019 12:33 - last edited on ‎11-17-2020 11:08 by Fitbit Moderator

‎05-02-2019 12:33 - last edited on ‎11-17-2020 11:08 by Fitbit Moderator

I don't use Twitter, so I cannot contact customer support. It sucks. When I call I get people who know nothing. I'm a frustrated Charge 3 user. Why can't I email?

 

 

Moderator edit: subject for clarity

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4 REPLIES 4

‎05-02-2019 13:10

‎05-02-2019 13:10

Have you tired using the online chat?

Work out...eat... sleep...repeat!
Dave | California

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‎05-03-2019 07:45 - last edited on ‎11-07-2025 09:20 by Fitbit Moderator

‎05-03-2019 07:45 - last edited on ‎11-07-2025 09:20 by Fitbit Moderator

It's great to see you around @Mel26 and @WavyDavey thanks for the input.

I am sorry to hear about your frustration. Can you please be more specific about the issue you are experiencing with your Charge 3 so we can better assist you?

I hope to hear from you soon. Robot Happy

Alejandra | Community Moderator, Fitbit

If you like something I recommended, I encourage you to mark that reply as "Best Answer". 🙂

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‎05-03-2019 07:59

In response to WavyDavey

‎05-03-2019 07:59

If you go the online chat route be sure to have several hours to wait for a response.

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‎05-19-2020 06:50

‎05-19-2020 06:50

I to refuse to use twitter. Ridiculous that Fitbit does not have an email for support. Using twitter is your way of limiting contact with customers. Chat was no help. My Inspire fails to sync with my Windows 10 PC. Purchased a dongle. No information on how to connect with dongle. On the Windows 10 app under the device advanced settings found a setting to force connection with dongle. Will have to go to advanced settings every time I want to sync my device. Biggest issue was having to find the solution myself. Fitbit was no help.

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