How do I get a refund please

[Rmulr]

Product is clearly not fit for purpose and company not responding to issues and failures


Very unhappy, as when it DID work, it was great, but now it won't even turn on, let alone sync

[Fbe]

I had the same experience.  Fitbit promised to refund and i sent my unit back.  THEY DID NOT.  They received my unit (I kept the tracking paper and number and proof) and ignored it despite their guaranteed number of days to do the refund.  2 months later I phoned them and they denied receipt of the unit despite the fact that I quoted THEIR reference number on return order.  Only when I sent them proof of delivery to them, did they do the refund.  I was totally disgusted and will NEVER deal with this company again.  There are other options. 

[MariamV]

@Fbe thanks for joining us in this thread. Sorry to hear about the misunderstanding you've had with your refund process. I have sent you a PM on this matter, keep an eye on your inbox! 

[TheTim]

Is this a wind up? I asked a question and raised an issue on 03-02-2016
You replied to me by email on October 29th 2017. More than 18 months later?

You are a disgrace to business. I hear a lot of people saying they bitterly regret hearing your company name. Congratulations you got my money. I'll try to make sure you don't get any more from anyone I know.

[MariamV]

@TheTim it's nice to hear back from you. Please confirm you have checked @HelenaFitbit's reply to you here on 03-02-2016.

Also, please let me know if you've reviewed this reply by @MeylinP on ‎03-03-2016.

I have also found that your inquiries were addressed in this post by @SarahHall16 on ‎03-02-2016 if you require further info on how to set up your tracker again check the following article: How do I set up my Fitbit device?

If you'd like to unsubscribe from this thread, do the following:

Feel free to post back. I'll be happy to help here!  

[Topbanana]

I got my Fitbit charge hr last xmas it failed in may This was replaced that one lasted while August since then I’ve been constantly emailing Fitbit they finally asked me to return it and guess what they say it’s not arrived contact Royal Mail who say it’s got there now Fitbit won’t reply to my emails they admit it’s guaranteed 2 years but say they can only replace it once it’s not even lasted 1 year with 2 Fitbits  they are not fit for purpose and you should be entitled to a refund  it’s a joke they are not up to the job and should not be on sale very very annoyed 

[MariamV]

@Topbanana thanks for stopping by and for your feedback. I see your point and it's comprehensible. I see that you have contacted our Support Team about it: therefore, I suggest following up your refund process with them as they have the tools and all the information to take a deeper look into your case. 

I appreciate your understanding about it.

[Topbanana]

Sent from my iPad. Thanks for your reply giving me a glimmer of hope I might get my problem resolved I will send another message to Fitbit thanks again Frank Dowle

[MariamV]

@Topbanana it's nice to hear back from you! 

I'll keep my fingers crossed here.   I'd also like to invite you to our Lifestyle Discussion Forums. There are lots of interesting topics; my favorite is "Eat Well" . I love food!

Hope to see you around more often! 

[1Lillylangtree]

I am in the same position. I hate this watch and want to return it.  I even had to purchase another Motorola phone so that it would sync continuosly and it still doesn’t sync all the time, it took almost 3 days to sync my wireless live loose ear buds and was it ever frustrating. At first they synchronized, but now it’s a major issue whenever I want to use my ear buds.  I am tired of troubleshooting this watch,  the battery life is the best part, other than that, the price I paid was not worth it.  

How ow can I return it when it was purchased as a gift in December?  

I also have a Fitbit charge hr that was pricey and I thought this would be better, but honestly it isn’t.  Help.