How do I pair Charge 3 with Android again?

[p.mangov]

Hello everyone.

I have been using my charge 3 for some time but yesterday there were sync errors all day. I was reading through the forum and trying several stuff. It finally synced (not sure what exactly fixed that issue) but one of the things I did was that I removed it from my phone's paired bluetooth devices (not from the app). How do I add it again? 

Moderator edit: updated subject for clarity

[MarreFitbit · Accepted solution]

Hey there @p.mangov, thanks for stopping by!  If you've removed the Charge 3 from your phone's Bluetooth settings, go back to the Fitbit app, go to the "Account" option in the upper right corner and select "Set up a Device". This should start the setup process for your device and it should be paired again to your phone's Bluetooth. 

In case you keep having syncing difficulties, please see: Why won't my Fitbit device sync?

Hope this helps, let me know if you need further assistance! 

[Mountaintravele]

It still will not pair.  I just get the hourglass

[Lyndi111]

I have done all this except now I am being asked for a four digit number which I cannot figure out. How do I find a four digit number?

[Mountaintravele]

The four digit number should show on your fitbit

Get Outlook for Android

[hannah303]

Mine won't work either. Key in the 4 dig numbers and keep connecting forever

[SelmaFitbit]

Hi @hannah303, Welcome to the Community Forums!

Can you please let us know what device are you using to pair your tracker? 

Note that there are some requirements to get the tracker either to set up or to sync. Make sure you're using a compatible device for this process. If you're still experiencing any issues to get your tracker to set up, please follow the steps provided by my friend @MarreFitbit on her post above.

If you're still experiencing any issues after trying these steps, don't hesitate to come back. 

Keep me posted!

[hannah303]

Charge 3

Update: Charge 3. It was working fine until dec 31 as I have problem to sync. Then looking up for the solutions, try to reconnect/pair the device again, thinking it will solve the problem. but now, it won't pair anymore.

Update: android phone moto g4. works fine before

[Chameleonic]

Why is your supported device list so small?  I just dropped $150 on your product and now you are telling me I also need to spend $600 on a new phone to use it? 

(My Samsung J320V was working with the C3 just fine yesterday. I had literally one day of it working perfectly and then this morning I wake up and it's useless.  I am beyond frustrated. )

[SelmaFitbit]

Thanks for your reply @hannah303. 

Let me give you a warm welcome to the Community Forums @Chameleonic.

Thanks for the efforts you've both done to get your trackers syncing. 

You're correct, both  Moto g4 and Samsung J320V aren't our compatible devices list. However, this phones may get to sync from time to time as they comply with most of the requirements but are still being tested.

Some users have tried the steps listed on our help article Why won't my Fitbit device sync? and have got their trackers syncing. If this tips get your tracker back syncing, we can't guarantee that the features will work completely and the syncing will be stable. 

Besides the steps provided on the help article mentioned above, I'd like to your go to Bluetooth settings on your phone and tap on the "i" Icon next to Charge 3, then tap on "Unpair". After this Please follow the steps on the article while your Charge 3 is plugged on its charging cable and charging through a USB port on a computer. 

Keep me posted on the results. 

[Chameleonic]

I've tried all the steps, and the C3 is not even visible to Bluetooth on three different devices. 

[Chameleonic]

I should also mention--I've tried factory reset, deleting device from app, deleting and reinstalling app, etc.

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@Chameleonic wrote:

I've tried all the steps, and the C3 is not even visible to Bluetooth on three different devices. 

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[RiseAndShine]

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@Chameleonic wrote:

I've tried all the steps, and the C3 is not even visible to Bluetooth on three different devices. 

---

@Chameleonic, if you're trying to pair Charge 3 to your phone via phone settings - it's not going to work. The only way to pair it correctly is via Fitbit app - tap on Account (rectangular icon in the top right corner), and use Set up a Device option. Hope you can make it work!

[Chameleonic]

The app doesn't see it either. 

[RiseAndShine]

Just a note, your Charge 3 should be on a charger and plugged in before you make an attempt to pair it from Fitbit app.

[onjourney]

Was having the same issue and the only thing that worked for me was doing a factory reset (warning - you'll lose any data since your last sync).

See instructions' video below

https://www.youtube.com/watch?v=2WX6vT0N4J0

[TonyFB]

Selma, I am having the same issue. I am running Oreo on an Android Samsung Galaxy Note 8. When I got the FB a few months ago it connected fine and synced fine. Now it will not connect to BT. I removed it from my phones BT connections and tried to reconnect and no go. I then removed from my account and readded and at first attempt it could not fined the device. Then a second attempt found it and gave me the 4 digit code and then it just hung in connecting status. I uninstalled the app completely and reinstalled and attempted to connect it and same issue. Entered the 4 digit code and it hangs in connecting status.

[SelmaFitbit]

Hi @TonyFB! Welcome to the Community Forums! 

Thanks for the details provided and the troubleshooting you've tried so far. The time you took for this is really appreciated.

I'd like to know if you have tried to do this when the tracker was plugged and charging or if you only tried this process when unplugged. Sometimes giving the tracker a little charge gets the process going. Before trying again, you can try the great suggestion @onjourney mentioned above. Then unsure the tracker is plugged and charging while on the set up and update process. 

Let me know how it goes!

[Ana.sofronia]

Hey there. Had the same issue, been going mad for more than 2 h. Before you retake the pairing process through the app, go on the Charge 3, swipe through the screens until you reach "Settings", then down to "About", and then select "Clear user data". The down side is that you lose all progress for that day, the good side - you should pair your device to the app in less than 5 min after that.

Hope it helps.

[tomonabike]

I had the same issue on a Droid Turbo. Rather than resetting, while the app still displayed the code, I disconnected the Fitbit from the charger. The app then displayed the next screen in the setup sequence and had all my data from the last few days. Pure accident, but it may work for you.