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Charge 3 black screen and won't sync

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‎12-10-2020 12:05 - last edited on ‎12-11-2020 11:31 by

‎12-10-2020 12:05 - last edited on ‎12-11-2020 11:31 by

Hi my Charge 3 has been having multiple issues over the last few months. Firstly it wasn't syncing to my phone (Galaxy S9), then the screen went black and pressing the button only makes the watch vibrate constantly (it doesn't reset it), and occasionally it will display error code 1.

 

I have let the battery in the watch drain to restart it that way to reconnect it to to my phone but then it goes back through the previous stages. is there any thing you can do to help (especially since the watch is less than a year old)

 

 

Moderator edit: subject for clarity 

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‎12-11-2020 11:30

‎12-11-2020 11:30

Welcome to the Fitbit Community, @ThePrimeinator.

 

I understand how you are feeling about this situation. I appreciate your efforts and the additional details. Please see this thread for recommendations. 

 

I'll be around.

Want to discuss ways to increase your activity? Visit Get Moving in the Lifestyle Discussion Forum.

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