How do I set up a Charge 3?

[Mcdonnell]

I have had to order a new charger for my charge 3 if hasn't been in operation for 7 weeks 

I cannot get my app to display information on number of steps and sleep details 

Moderator Edit: Clarified subject

[CindyMFitbit]

Welcome! It's great to see you around @Mcdonnell. 

Thanks for the details shared in your post. If you received the new charging cable and you already charged the Charge 3, I recommend doing the following:

1. Open the Fitbit app and tap your profile picture from the Today tab.
2. Tap Set Up a Device.
3. Choose your device and follow the on-screen instructions to continue.
4. If you are having trouble to set up your tracker, please see Why can't I set up my Fitbit device?

Hope this helps. 

[Mcdonnell]

Hi
I cannot recall the code to pair this with my charge 3
System is not allowing me the option to reset this code
Bernie

[CindyMFitbit]

Thanks for your response @Mcdonnell. 

Please note that when you try to set up the the Charge 3 and your phone is able to find it, you will see the code to pair the device, it should be a new 4 digit code displayed on the Charge 3. As you have mentioned that the system is not allowing you to reset the code, please confirm, are you getting an error message? is your phone able to find the tracker? 

Catch you later.