How do I sync my Charge 3 with a computer?

[reinbeauchaser]

Purchased the Charge 3 today and am currently charging it up. Previously owned a One... which finally bit the dust after too many 'washings'.  😞

Tried to sync my Charge 3 with my PC Dashboard as a new device, but it doesn't list Charge 3 as an option. Only the earlier versions. What should I do? Thanks in advance.  😄

Moderator edit: subject for clarity

[AlejandraFitbit]

It's great to see you around @reinbeauchaser.

If you have already paired your tracker, you should be able to sync it with your computer if you have a dongle or Bluetooth on it. If it isn't syncing, I recommend taking a look at the help article Why won't my Fitbit device sync? and follow the instructions provide there.

Let me know the outcome. 

[cryder]

just tried same after fitbit salesman at best buy said I could sync to computer and it doesn't work. Thanks for nothing.

[Dette1]

Seriously. Hours wasted and can't wait to get refund. This CHARGE 3 is super complicated.. won't sync. Something that sure should work with a click and not with reading 100 different google replies from other frustrated useres. Thanks

[Phat_Pat]

Hey everyone,

If your computer/laptop has Bluetooth and is running Windows 10, please try this:

1) Visit the "Windows Store" to download the Fitbit "app" for Windows 10. It's free, of course. Here's the windows store link for the Fitbit app:

https://www.microsoft.com/en-us/p/fitbit/9wzdncrfj1xx?activetab=pivot:overviewtab

2) Once on the above page, click the blue "Get" button on the right.

3) Wait for it to download/install-- it might take a minute.

4) Now on the same page, there should appear a blue "Launch" button on the top right.

    Click the "Launch" button to launch the Windows Fitbit "app" on your computer.

Additional steps that worked for me:

5) On my Charge 3, I had to go to Settings -> About -> Restart Device (check the checkbox for "yes")

6 ) On my Charge 3, I had to go to Settings-> About -> Clear user data.

7) In the Windows Fitbit app, I had to remove the Charge 3 from my profile (it was there from a previous bluetooth connection to my Android).

😎 I rebooted my Windows 10 PC.

9) I made sure the bluetooth icon was down in my windows system tray.

9) I plugged the Charge 3 into the USB charger, and plugged the USB charger into my laptop.

10) I relaunched the FitBit app, and the app finally "discovered" my Charge 3.

Then I was able to sync the tracker to my laptop.

Good luck! It is possible!

[Aimeebeth1]

hi, I have a fitbit charge2 and I have bought my husband a charge 3 for Christmas. we use the same email address on our desktop computer and the app wont let me add the second device help

[Silvercups]

On a Windows 10 PC I originally was only able to sync with an old Flex usb dongle but recently found my usb bluetooth adapter.  Once Windows recognized the BT adapter I was able to add and sync two different Fitbit devices via the Windows Fitbit App. 🍀

[Dette1]

Thank you. So much to learn, it's harder than the running haha

[LizaBags]

All seems simple unless you know nothing. Where on earth is the windows store?

Should I remove the App from my iPhone first and see if I can get it on there?

As I am in 'Lockdown' No one can help me. I wish Fitbit manual was clearer.

[Phat_Pat]

Hi LizaBags,

The windows store is on on Windows 10 computers. It's like Microsoft's version of the iPhone app store.

More info on how to access the windows store is here:

https://support.microsoft.com/en-us/help/4027788/microsoft-store-how-to-open

Windows Store is only for folks with a Windows PC or a Windows laptop.

If you have a macbook or mac computer, use the App Store.

If you'd just like to sync the FitBit to your phone, then don't even use your computer or laptop. Try uninstalling/reinstalling the FitBit app on you phone. Good luck!

[MovingOn2020]

I'm on a Mac desktop. I have a Charge 3. Is there a desktop app for my needs? I'm only finding Windows based apps -- is there one for Mac users?