How do I turn off heart rate zone notifications on Charge 4?

[danfry69]

While I am golfing or hiking, these notifications keep alternating, these are not helpful and I would like to shut them off. They are a distraction. There are too many notifications on the watch, what use to be useful (incoming phone call, reaching 10,000 steps, battery running down) has now become a nuisance. Fitbit is trying to do too much.

In short the notification section needs to be able to chose any notification and shut it off. 

Moderator Edit: Clarified subject

[AlejandraFitbit · Accepted solution]

It's great to see you here, @danfry69.

If you want to turn off these alerts, on your Charge 4, open the Settings app, swipe down and tap Heart Zone Alerts until they are off.

Let me know if you need anything else. 🙂

[errantepiphany]

There seem to be two places to turn off Heart Zone Alerts. One is in the Settings as mentioned, but then there's another one underneath my first Exercise (Walk). Why in both places, and why just the first Exercise? More importantly, after turning it off in both places, I'm still getting the alerts. I did upgrade to the latest Charge 4 firmware update. Is anyone else seeing this?

To be clear, what I'm seeing is that during my workout, every time I go back-and-forth from "Fat Burn", "Cardio", or "Peak", it alerts me on my wrist. I really don't need or want it to do that, as it is very distracting. Thank you.

Moderator edit: merged reply

[WorknMan]

'If you want to turn off these alerts, on your Charge 4, open the Settings app, swipe down and tap Heart Zone Alerts'

I don't have heart zone alerts under settings. I'm having the opposite problem as the original poster - I'm trying to turn them ON. Pretty sure I'm using the latest firmware too, as I just got my Charge 4 last night, and it updated during the setup.

Note: Ignore me. I just saw this thread ...

https://community.fitbit.com/t5/Charge-4/Charge-4-doesn-t-have-sleep-mode/td-p/4186049

Moderator edit: merged reply

[Rich_Laue]

This link is only about the first update to the Charge 4

[danfry69]

Just to be clear ... do you mean on the physical FB device on my arm? Press the button the side and swipe down? AlI get is DND and Sleep Screen wake. I do appreciate your efforts in responding. 

[WorknMan]

Swipe left until you get to Settings, press on that, and then swipe down until you get to heart rate zones. The following video is about sleep mode, bu you can see 'Heart Rate Zones' right below it:

https://www.youtube.com/watch?v=5Yc00Y9rjJU

[jmc920]

I have done this and don't get any heart zone notifications unless I am doing a "circuit training" work out aka cross-fit. am I missing something because unlike run or bike there is no option to swipe up and turn off "Heart rate zone alert"

[Annette06]

This did not work for me. I turned it off and did 2 different weight exercises and it still notified me when I was in Fat Burn and Cardio. But now I am wondering if I should keep the alerts on because when I was in the middle of my second workout, I noticed it wasn't vibrating and looked down and it had logged me as finished in the middle!!?? So I had to restart the workout.

[danfry69]

I have the sneaking suspicion because there are two switches to turn off and on those notifications that they are cancelling each other out. Try going to the notification you’ve been using and simply switch at the other way and see if that works. As far as the machine turning off at random that is nothing new either. Having this device surely is a challenge!

Sent from my iPhone

[w1lko]

I also get axactly this, you have been very clear and none of the answers here adress this very frustrating issue. I have tried all of the propsed solutions and they do not work. So, it's not just you!

[AlejandraFitbit]

Hello everyone, I hope you are doing fine.

I appreciate all the information provided here. Regarding your alerts inquiry, for more information about this and to know how to turn this off or on, I recommend checking the help article: What are Active Zone Minutes or active minutes on my Fitbit device? and follow the instructions provided there.

Let me know if you need anything else. 🙂

[errantepiphany]

On this page: https://help.fitbit.com/articles/en_US/Help_article/1379/?q=Active+zone#azm
, scroll down to: "CAN I TURN OFF HEART ZONE ALERTS ON MY FITBIT CHARGE 4?"

What I find is interesting is that it is only with certain exercises that you can individually turn off heart zone alerts in the Exercise app. Those are run, bike, outdoor workout, walk, interval timer, and hike. But you cannot turn it off for other exercises - for example, Weights (which is what I'm trying to do). Instead it says that "To turn off alerts for a different exercise in the Exercise app, turn on Do Not Disturb on your Charge 4." This to me makes no sense. Why for some exercises you can turn it off individually, but others not?

Additionally, it says that to "Receive heart zone alerts during an exercise in the Exercise app but turn off other notifications", to "open the Settings app > Do Not Disturb > Exercise alerts." That addresses a completely different issue, and has a completely different result. I don't want to turn off other notifications - just the heart zone for my exercise (in my case, Weights). Again, why can't I have all exercises provide the same "toggle"?

Last, one could say "just go to the Settings app and turn off heart zone alerts across the board using that (global) toggle". Well... that would be nice too, but it doesn't work. I still get heart zone alerts with that turned off. I really think this aspect is a bug (whereas the fact that all exercises not having the same toggle is an inconsistency in design).

Please do not mark this thread as "Answered", because that makes people think that the issue is completely solved. Because it is not.

[FitbitUser623]

Your solution does not work. I have turned off heart rate notifications under settings but I still keep getting them. I have had this problem with integrated GPS too. It is off for all excercises yet it is still turning on and killing my battery. I rebooted the Charge 4 which finally stopped the GPS from activating while it was supposedly turnede off but now I keep getting annoying heart rate notifications even though I verified it is still "off" according to the settings.

Moderator Edit: Formatting

[Annette06]

When you turn off the heart rate alerts - you need to restart your phone and resync the with the app I think? This is at least what I had to do to get it to work.

I am pretty good about moving and getting in my 250 steps/hour for the hours I have selected but there are some days when I may take a quick rest and  I have noticed that while I do have the heart rate alerts turned back on (if I don't then I don't know if the Fitbit stops during an exercise, this way when it alerts I know it is still logging) I am NOT receiving an alert to move if it is getting close to the end of that hour?  Not sure why that is not working even though I have set it to?

[Ramjet65]

I had the opposite problem, couldn't turn Exercise alerts on. Think i've found that in Settings, there is Do not disturb, which has both Do not disturb on/off and below Exercise alerts on/off.

Not sure why it's possible to have Do not disturb "on" but Exercise alert also "on", ??

Under Exercise>Bike there is only GPS on/off, nothing about Alerts. Just got it today, could it need another update from the initial install earlier?

Can you please confirm Exercise alerts are when the Fat / Cardio / Peak zones are reached.

Just went for a quick ride up a hill, the Fitbit as well as my iPhone both said I was still in Fat zone, but I was well into Cardio. Once I got inside the apartment it seemed to update and show the 2 minutes of Cardio. This doesn't seem right...

Sorry, to be clearer, i'm not seeing the words "heart rate zone" anywhere, just the Exercise alert on/off under Settings.

thanks in advance

Moderator edit: merged reply

[FitbitUser623]

 it’s under “settings” on last screen as you swipe left 4 times from the clock face. It shares a screen with “weather”. Tap “settings” and then swipe up until you see “Heart Zone Alerts”. Toggle on/off by tapping. You may have to reboot your watch in order for it to take affect although I don’t know why that would be a requirement but it does not seem to work for me unless I do that.

[Ramjet65]

Thanks for the info, Heart Zone Alerts were not there at all until this morning it decided there was an available Firmware update, not sure why it didn’t decide that yesterday when I set it up.
Even with the alerts turned on it does not alert me when i change zones.

After the update the screen is way too dark, can’t see it on even a cloudy rainy day 😞

I’ve been on two rides now with it, said i was doing 105bpm when I was well over 140, then vice versa, said I was well into the cardio zone when actually at 100, less than Fat zone 😞

So not impressed I just returned it.

I would not recommend this for accurate Heart rate or outdoor use

[errantepiphany]

This doesn't work for me. I still get the alerts.

[danfry69]

I know this may not be of ultimate help. But, I noticed there are actually TWO places to change alerts. One is notifications and another the specific alert (in two different places). When you toggle one and not the other, it reverses your choice. I know it is weird, but, that was how I fixed the problem months ago. Find both places, play with the on-off until you get the result you are looking for.

Sent from Mail for Windows 10