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How do i replace my Fitbit strap

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‎05-13-2020 07:08 - last edited on ‎09-17-2020 09:35 by Fitbit Moderator

‎05-13-2020 07:08 - last edited on ‎09-17-2020 09:35 by Fitbit Moderator

I got the charge 3 fitbit less than a year ago and the strap just snapped and cut from the buckle 

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‎05-13-2020 07:57

‎05-13-2020 07:57

Hi, @Shemaye , if your Charge 3 band has snapped, and your Charge 3 is less than a year old, you may be able to get a replacement under warranty.  You will need to get in touch with Fitbit Customer Support on contact.fitbit.com .  Waiting times are likely to be longer than usual due to the current worldwide pandemic situation.

 

Alternatively you can buy a replacement band directly from Fitbit, or many 3rd party bands are also available.

 

Welcome to the forums!

Sense, Charge 5, Inspire 2; iOS and Android

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