help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

How long does it take to replace a faulty Charge HR?

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎01-24-2017 03:29 - last edited on ‎09-06-2020 20:15 by Fitbit Moderator

‎01-24-2017 03:29 - last edited on ‎09-06-2020 20:15 by Fitbit Moderator

The wristband of my Charge HR split badly.  After sending photos I was asked to send my Fitbit from The UK to an address in the Netherlands, tracked, and at my expense after which my Fitbit would be replaced.  I have received confirmation from my delivery service that the item has been delivered to Fitbit over a week ago but still I have heard nothing regarding a replacement.  I have contacted Fitbit several times but just get fobbed off.  Is it usual to take so long?  I am now concerned that I have lost my Fitbit as well as having paid out a substantial sum in shipping costs.

Best Answer
Labels:
0 Votes
21 REPLIES 21

‎03-25-2019 11:05

In response to dnicol111

‎03-25-2019 11:05

Thanks for your reply, I’m praying it’s sooner as it’s in the UK, 

Best Answer
0 Votes

‎03-25-2019 11:12

In response to HarpsJ

‎03-25-2019 11:12

Should be alot faster. Good luck with it x



Sent from my Samsung Galaxy smartphone.
Best Answer