How to contact Customer Support?

[debsimmons]

i need a phone number to contact support   thanks   xxx@ hotmail.com

Moderator edit: updated subject for clarity and removed personal information.

[JohnnyRow · Accepted solution]

Fitbit support

Different options are available at different times of day, and vary depending on which is busy at the time.

[MarreFitbit]

Welcome on board @debsimmons! I’ve noticed that my friend @JohnnyRow just offered you a good response in order to solve the questions and doubts with your post. So, I made his post as the solution for your previous post. Highlighting the solution may be discovered more easily by other community member's facing the same questions or issues as you. You can read more about Accepted Solutions here.

Let us know if there's anything else I may assist you with. 

[debsimmons]

thank you so much for the info.  Turns out my charge 3 needs to be returned.  Thanks again   deb

[MarreFitbit]

Thanks for getting back and for letting us know the outcome after contacting our Support Team @debsimmons! 

In case you have some spare time, I would like to invite you to visit our Discussions board where you will find great tips and encouragement from other members and if there's anything else I can do for you, please keep me posted!

[SunsetRunner]

I am having trouble navigating this Community.  I am going round in circles.

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@JohnnyRow wrote:

Fitbit support

Different options are available at different times of day, and vary depending on which is busy at the time.

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I need to speak to someone. Have tried all the suggestions to revive my Charge 3 that has completely died. Works when plugged in, but battery will not hold any charge at all. Ony had it just over 6 months. It needs to be returned.  It wasn't very accurate in the month prior to it dying.  Please can you tell me where to get help.

[Bjziggy]

So. All of a sudden I no longer have options for treadmill and/or weights. Seems they were replaced by Pilates. I don’t do Pilates. Explain!

[JohnnyRow]

There's a Fitbit bug somewhere that is putting multiple Pilates in the exercise apps.

But here is how to set them back to whatever you want:

How do I customize exercise settings in the Exercise app?

[Madevlin]

This is not an answer. I have read enough of these posts to know that other people are having my problem with the Charge 3 randomly vibrating and not doing what it's supposed to ,and I want to call customer support. Nowhere in here do you put a phone number. I don't want some inane chat board response that says cwe understand you're having a problem'. I want to talk to somebody about it. I am seriously considering giving up on Fitbit and just getting a different brand of tracker.

[JohnnyRow]

Then click Help at the bottom of this page.