10-13-2020
14:52
- last edited on
11-12-2020
13:33
by
MatthewFitbit
10-13-2020
14:52
- last edited on
11-12-2020
13:33
by
MatthewFitbit
Want to know how to stop the app adding steps when I'm not moving but Fitbit charger 3 doesn't but when syncing it does.
Moderator edit: updated subject for clarity
10-14-2020 18:37
10-14-2020 18:37
Welcome to the Fitbit Community @ZanaWhiting.
I'm sorry to hear that your Fitbit app seems to be adding steps to your Fitbit account. Thank you for the information provided.
Your Fitbit app shouldn't add steps if your Fitbit Charge 3 is not moving, however there are some ways where your app can add steps without having your Tracker involved:
- Steps can be added to your account by manually adding an activity as explained in this article.
- Your phone is able to register activities like (walking, running and hiking) using the Fitbit app to capture GPS data as stated here.
- There are some mobile devices that come with a chip inside which is a movement sensor compatible to connect with MobileTrack that allows them to record your steps/distance. If you have set up MobileTrack, you can remove it by following these steps.
If necessary, you can negate the extra data by following these instructions.
Please let us know if you have any question.
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