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I lost my Charge 3

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‎01-25-2020 07:22 - last edited on ‎09-23-2020 17:45 by Fitbit Moderator

‎01-25-2020 07:22 - last edited on ‎09-23-2020 17:45 by Fitbit Moderator

Lost my new Fitbit 3 charge 3 yesterday ,I have checked dashboard  but it says no device connected sadly . Is there anything I can do or is it lost for good or has someone found it and kept it for them selves 

 

 

Moderator edit: updated subject for clarity

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‎01-25-2020 09:06

‎01-25-2020 09:06

@Fifi4  when someone finds a device and sets it up under their own email address/Fitbit account, then it won't show on yours. You could check with support to see if it's been removed, but chances are, since it's not showing as connected, that someone else has taken ownership of it. Sad that people feel they don't have to make an effort to get these devices back to the owners. Sorry this happened to you.

Stepping in the U.S.A. since September 2013. Android 14

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‎01-25-2020 09:37

In response to Odyssey13

‎01-25-2020 09:37

Hi there @Fifi4, welcome to the Community Forums. I'm sorry to hear you lost your Charge 3. Thanks for the details provided. 

 

I'd recommend trying the following tips to find it: 

 

  • Check your dashboard to see the last time your device synced. If it synced recently, it's likely within range of your phone.
  • Take your phone to the area where you think you lost your device and try to sync it. If your device syncs, it's nearby. For more information about how to sync your device, see How do Fitbit devices sync their data?
  • Try using a Bluetooth locator app to help you find your device. For iPhone, try LightBlue Explorer. For Android, try Bluetooth Finder.

 

However, I've created a case to get you in contact with our Support Team  about this. They will be able to work with you and review your options. Please keep a lookout in your inbox to the email address associated with this Fitbit account. Someone will be in contact with you soon! 

 

Thank you so much for your help @Odyssey13.

 

I'll be around if there's anything else I may do to help you. 

Maria | Community Moderator, Fitbit


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