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I think it died! :-(

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‎04-13-2020 08:15 - last edited on ‎09-08-2020 10:02 by Fitbit Moderator

‎04-13-2020 08:15 - last edited on ‎09-08-2020 10:02 by Fitbit Moderator

HELP!  I woke up to my fitbit being completely dark.  My phone is not picking it up and it had 55% battery left at last sync.  No lights are working and it will not even register on the charger, even after 10-20 mins.  Anyone else had this problem? I use it faithfully but there were no warning signs of anything wrong. 

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‎04-13-2020 13:38

‎04-13-2020 13:38

Welcome to the forums!

 

How old is it as they dont last forever. Try a restart

do it 3 times

If it doesn't help try a Long Restart

Plug the device into the charging cable. While the device is plugged into the charging cable, hold the button down for 15 seconds. Remove your finger from button. Note: Device won't have a smiley face icon and should be off with a black screen. Remove the device from the charging cable. Plug the device into the charging cable again. The smiley face icon appears on the screen.


If it does not help contact support. Use the Help link at the top of the forum

Community Council Member

Wendy | CA | Moto G6 Android

Want to discuss ways to increase your activity? Visit the Lifestyle Forum

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1 REPLY 1

‎04-13-2020 13:38

‎04-13-2020 13:38

Welcome to the forums!

 

How old is it as they dont last forever. Try a restart

do it 3 times

If it doesn't help try a Long Restart

Plug the device into the charging cable. While the device is plugged into the charging cable, hold the button down for 15 seconds. Remove your finger from button. Note: Device won't have a smiley face icon and should be off with a black screen. Remove the device from the charging cable. Plug the device into the charging cable again. The smiley face icon appears on the screen.


If it does not help contact support. Use the Help link at the top of the forum

Community Council Member

Wendy | CA | Moto G6 Android

Want to discuss ways to increase your activity? Visit the Lifestyle Forum

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