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I've had enough

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‎06-21-2019 13:41 - last edited on ‎11-17-2020 10:58 by Fitbit Moderator

‎06-21-2019 13:41 - last edited on ‎11-17-2020 10:58 by Fitbit Moderator

I bought my Charge 3 in october last year. Until a week ago, I've had no problem except some sync issues.

Now display has been black for a while. Several times I have tried short restart, long restart, changing display.. nothing helps. I have searched for info and sooo many ppl are having the same problem. It's totally crazy that Fitbit doesn't make a hot fix to solve this problem. Instead all Charge 3 owners are resetting and changing display as it was our problem to fix.

I'm so returning my Charge 3 to the store, wont't buy any Fitbit again.

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6 REPLIES 6

‎06-21-2019 20:40

‎06-21-2019 20:40

I am having the same problem. I spoke to two representatives and the second one told me they are working on a solution and that they can’t fix my problem at this time. So I’m left with a broken Fitbit. He also told me that I cannot receive a refund because it’s passed the 45 day window. Just like you I bought mine in October of last year. So be prepared they’ll probably tell you the same thing. 

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‎07-02-2019 08:47

In response to AriL

‎07-02-2019 08:47

I returned my Charge 3, added some mone and bought a Versa instead. I hope it works better 😊

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‎07-02-2019 09:18

‎07-02-2019 09:18

I am rebooting my charge 3 one more time before tossing it. It hasn't synced properly since the first day I got it in March. Chatting with help now. Just did a hard reboot and lost all data. Not happy.

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‎07-02-2019 09:19

In response to nosynco

‎07-02-2019 09:19

I use the Samsung Galaxy S8 plus phone.

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0 Votes

‎07-05-2019 17:09

‎07-05-2019 17:09

Yup, right there with you. Hooked up my Charge3. Showed it was charging. Came back the next morning. Dead. Don't know how many times this has happened. The only thing I was using it for was heart rate and sleep. Just not sure I saw enough value in those on this device to keep messing with something that I can't rely upon. On to the next piece of tech.

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‎01-06-2020 09:51

‎01-06-2020 09:51

I have had my Versa for awhile now and when I first got it not many issues, then my phone was upgrade to the S10+ and it took them forever to add to the list but it seemed to work fine. Now after a couple of fit bit app updates and S10+ updates I have issues syncing and the app always searching for device. Now my text message alerts and phone calls are hit and miss too so it is time to say good bye fit bit and back to my Samsung. One lat thing another reason for going back is customer service all I have ever gotten from fit-bit is a reply that seems very generic that seems to be used for everything and when you call more of the same and no tech to talk to they just tell you message passed on. So in conclusion poor performance + poor customer service = lost customer but since you have my money I guess no loss to you. 

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