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I've not received warranty options for Charge 3

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‎06-20-2021 13:38 - last edited on ‎06-20-2021 14:59 by Fitbit Moderator

‎06-20-2021 13:38 - last edited on ‎06-20-2021 14:59 by Fitbit Moderator

I have reached out twice about my Charge 3 screen over the past several weeks. The screen will not display and cannot get device to reboot. 

Both times I was told that customer Service would get in touch with me regarding my options and further assistance. I bought my Fitbit directly from your website and did a lot of research to make sure that I picked the right one because I wanted to track my swim laps.

My screen went dim several times over the last year and I was able to fix it thru customer support. Not so lucky this time.

I really wanted to use my Fitbit to keep track of swimming and other functions that the Charge 3 offers. I am sure I need.to replace.my Fitbit but I am know asking myself if I want to continue with Fitbit since the recent attempts to get Customer Service has gone unanswered.

 

Moderator Edit: Clarified subject and personal info removed

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‎06-20-2021 15:04 - last edited on ‎06-17-2024 07:51 by Fitbit Moderator

‎06-20-2021 15:04 - last edited on ‎06-17-2024 07:51 by Fitbit Moderator

Hi @CinDjo. Welcome to the Community Forums.

Thanks for sharing detailed information about your Charge 3 and I'm sorry for the experience that you've had with our Support team. I understand where you're coming from and please know your feedback won't be taken for granted as we'll keep working to improve our services. In regards to your Charge 3, I went ahead to review your details and I noticed our team has already sent you an email with instructions about your case. If you don't see it, please check your spam or junk folders, and keep an open communication with them.

See you around.

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