Inaccurate floor counts

[SunsetRunner]

Ever since the latest firmware update, my Charge HR has been logging highly inaccurate floor counts. According to the tracker, so far today I've climbed 7 floors while in reality I haven't climbed any. Yesterday, my tracker logged several floors while I was sleeping. I understand that the altimeter may cause floors to be inaccurately tracked, but things seem to have changed since the last update.

Also, manually logging a "driving" activity erases step counts, but does not modify floor counts.

[SunsetRunner]

That's mysterious @SunsetRunner

Feel free restarting the tracker:

Restart the tracker

URL: Click / Tap to open the Fitbit Help Article 'How do I restart the tracker?'

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Hope it helps

[SunsetRunner]

Reboot it seems to be a common theme with these trackers. Unfortunately, I've tried that and it had no effect.

[jaycee101]

The same for me. Hopeless at counting floors - Charge HR - 

It was all fairly good until just a few days ago... Hopeless now

It seems that all the answers are  'restart' and/or 'the 10 foot rule' and/or 'the hill/incline rule', and perhaps it works for some. But maybe its time to abondon counting floors until the technology works.  

[Shawfan]

Having the same issues with mine. Tracking says that I climbed 97 floors when in actuality it's only been 3 or 4.  What's the issue with this?  Is it just since the update?

[SunsetRunner]

Me too! 10 floors while lying in bed on top of the 85 floors that day. I didn't climb any! Wtf is with this latest update?? So frustrating!

[Zelda410]

My Fitbit has given up on counting floors accurately.  

I've tried the solutions found, like jumping or lifting my arm at the top, but nothing seems to work.

?

I've rebooted.  What else can I try?

[jaycee101]

Sorry, I can’t help, I gave up on Fitbit - for me it’s hopelessly inaccurate and frustrated by data loss

[Shawfan]

Agreed. And no tech support doesn't help either. The least they could do is have someone, or a few someones, answering these questions. Very frustrating with how much we pay for these things.

[202]

I look as the floor count as more of a motivational tool to encourage floor climbing rather than anything that accurately registers the number of floors climbed.  Regard it as something fun and an additional metric  I like it but there are many people who disable it because its just not accurate.  I also have a Garmin Vivosmart which also counts floors.  My fitbit overcounts floors and the Vivosmart has a tendency to undercount.  

Counting floors based on the use of an altimeter to record elevation change is something that is hard to get accurate.