Incorrect step count in Fitbit App after mobile tracker and Charge 2 sync

[Harneet]

Hi Team

I have Fitbit Charge 2 with me. I don't wear charge 2 to office so I use mobile tracker during that time and wear my charge 2 during evening when i goto Gym.

The problem I am facing is that during my office time i walk around 7K steps which i see during entire day and when i come back home. However those are lost when i wear my charge 2 in gym and only step with charge 2 are there.

Please advise how can I fix the issue.

Thanks

Harneet 

Moderator edit:  removed personal information

[RicardoFitbit]

Welcome to our Community Forums @Harneet thanks for participating. Let me give you a hand with your Charge 2 and MobileTrack concern.

For a better understanding of your concern, I'd like to first ask you certain questions to assist you further. Please let me know the following:

1. Which mobile device platform are you currently using?

2. Do you sync the MobileTrack information before or after you sync your Charge 2?

Also. I will suggest you to check our list of supported devices with our MobileTrack feature here. And for more information and details about MobileTrack please check How do I use MobileTrack?

I'll be around looking to your reply 👀