Is there anyway to email Support?

[hohjor]

Is there anyway to email support? I don't use Twitter and when I try to chat I receive a message, over and over and over, that someone snagged the last chat representative and it's suggested that I call. I have a hearing problem and I loathe the phone. So am I just stuck with no means to contact Fitbit support?

Moderator edit: subject updated for clarity

[WendyB]

I have flagged a Mod to come and help get a support ticket open. Hopefully you  will hear something soon!

[hohjor]

Thanks, Wendy.

[hohjor]

I went back to the chat option and selected Charge 3 and was able to chat. I guess Fitbit has dumped Charge 2 chat support.

[DavideFitbit]

Thank you for sharing your inquiry @hohjor, it's good to know that you've managed to get in touch with the Customer Support team. You can also contact them trough this page. 

Let me know if you have other questions about your device or the Support team. 

[hohjor]

This past Thursday 9\12 my Charge 2 had an issue. I tried to get on a chat session and could not. I posted here and WendyB asked a moderator to help me and no moderator stepped up.

Finally I tried a chat session on a Charge 3 and was connected to Paul who asked how he could help and then immediately disconnected. I tried to reconnect and was able to chat with Rose, who was very helpful.

My Charge 2 is dead and Rose offered me a discount on a few devices and 8:25PM I ordered a Charge 3.

In the email I received from Fitbit shows the order was place 9\13 even though the timestamp on the email shows 9\12. Fitbit modified the order date for its own selfish self interest in my opinion.

The forum info states orders are shipped in 24-48 hours, yet my order hasn’t shipped. Shipping time is 5-7 days and even if the device ships tomorrow I’ll be lucky to have it next week for an event I have planned.

So, I will probably cancel the order from Fitbit and order the device from Amazon. Amazon can have it to me Tuesday 9\17. I’ll end up paying more for the same device from the same manufacture and the price difference isn’t for the device it’s for the service. Something Fitbit seemingly doesn’t provide. Shame on you Fitbit.

Thanks again to WendyB and Rose.

[Odyssey13]

Hi @hohjor  seems you did get a moderator to step up. @DavideFitbit  posted to you.

As for ordering from Amazon, they can't use the discount you were given by Fitbit. Timestamps can be due to the time zone of the place of origin. Why not keep the order as you've already placed it?

[hohjor]

DavideFitbit did reply; nine hours and 44 minutes after I posted I received help elsewhere. Please understand I'm not blaming him, but I had to find another was to contact support.

I realize I can't use the discount and that's why I posted it will cost me more.

I have zero faith I will receive the order by the time I need it if I keep the order.

[DavideFitbit]

Hi @hohjor, thank you for your reply and for sharing all these details.

I'm sorry to see that you won't receive the device for the event you have planned. I didn't send your information to the Support team since I noticed you mentioned earlier that you were able to get in touch with them via Chat. 

Regarding the shipping times being different, it's possible this is due to the time zone, as @Odyssey13 mentioned. The orders are usually shipped within 24-48 hours (this means the order will depart from the warehouse during that period of time). However, as you pointed out, the complete shipping process can take 5-7 days. 

Let me know if you'd still like me to send your information to Customer Support so they can contact you via e-mail. 

Keep me posted. 

[hohjor]

Thanks for the offer, but no need for Customer Support .

[DavideFitbit]

Hi, no problem @hohjor. 

Let me know if you have further questions.