Issues with Charge 3

[Amysless]

I charged and updated the Charge 3

It has "updated" 3 times. The device is unresponsive to swipe or hepatic touch unless it's plugged in and charging. I've reset it, paired it, unpaired it, and set it up repeatedly. Sometimes pressing the button makes it vibrate continuously; usually not. Sometimes an 8 second press will reset the device; usually not.

I guess it needs to be returned for a replacement unless someone has another fix.

[dabbler62]

I had online chat on my charge 3 problems and was told to wait for the update to the device software. The engineers are working on a fix. Well my question is if the device can not be added to my app how in the heck can i update the device software. The techy didn't give a real great answer to my questions exept they are working on a fix. I think fitbit has got way beyond there paygrade and cant handle real world business problems... Just my opinion...

[northwood1]

I charged my Fitbit Charge 3 last night and the screen is totally black.  Is there a way to fix it or do I get a new one.

[MamaPJ]

I found that charging and then going to the app to update or resync works.  If all else fails then you have to keep it plugged in and then hold the left side to allow a restart.  Usually this happens once a month but overall my Charge 3 is now working.  I hope this helps.

[Boatman822]

Thanks for the help. I’ll give that a shot if I have a problem with syncing, etc. 👍

Sent from my iPad

[Boatman822]

I’m no expert on this Fitbit—I’m learning things from this forum, or as I muddle through things. Sometimes if you press and hold the left side button, that helps bring it back. Make sure you’re synched to you phone/device, etc, with the app you installed.

Any other ideas out there to help?

Sent from my iPad

[Cornishlady]

I can’t seem to swipe up or across my fit bit any advice please

[Mindfun]

I just returned mine and switched to Inspire HR... hopefully, that one will work ok.

[arlagran]

I have like 8 of these emails dating back to December, 3 weeks after I bought the stupid thing.

Hi Ariel,

We appreciate you getting back to us and letting us know your concern.

Although we truly wish we could revert this situation, it is also necessary that we enforce our warranty policy. It is important that you know that the system does not allow us to proceed with when the item does not meet the necessary requirements.

We'd like to let you know that this issue is found to be happening with the Fitbit Charge 3 but it is only a small percentage of users who are having the said issue and our team is already working on having this sorted out.

To add, using a new Charge 3 will be okay but there will be a chance that the issue might happen again so at this time.

Should you have any questions, feel free to let us know.

Sincerely,

Phil and the Fitbit Team

[Britain]

I think this is non-sense. I bought and returned 3 Fitbit Charge 3's and
none of them worked properly. This device is clearly not working properly
for MANY people

[northwood1]

What kind of things didn’t work?

Sent from my iPad

[Britain]

None of them would track my sleep, steps or calories burnt properly. This
product should be discontinued.

[patsylynch]

I just completed a nice conversation with a FITBIT customer care person. After repeating myself multiple times (I tired that, the smiley face and then NOTHING happens), the customer care person did agree that the watch was broken and a replacement is being sent to me within 5-7 working days.  Now it remains to be seen if the replacement works.

[Kayellennw]

At least your Charge 3 is being replaced. My screen went black and I called customer support, hoping it could be repaired. Nope. I don’t understand why they don’t offer repairs. Because my Fitbit was (just) over a year old, they generously ( their words ,not mine) offered me a 25% discount on a new Fitbit. Why would I invest big bucks on my third Fitbit, knowing it is built to only last a year and there are no repair options

[patsylynch]

I am sorry that you are having issues with the FITBIT 3.  Keep contacting the customer service site and ask them to reconsider their decision.

[jojo5]

It must be the actual tracker design. So far I have had two replacement and now waiting for my third.  All with the same problem of a black screen.  Bad design to start with.

[jojo5]

If your Charge 3 is still under warranty, they should replace it.  I had two replacements during the warranty period. Problem was they were no better than the original - first (original) lost the back light completely within the first 12 months and replacements started dimming slowly until really dark.  Would not spend any more money on that watch.  Must have been a design fault.  

[Boatman822]

Thanks so much—they did replace my original watch (and their customer service was very helpful) since I just got under the wire for expiration, and the replacement looks to be operating well, but does not seem to hold its charge as long. I too went another way instead of staying with Fitbit. This Charge 3 was my favorite watch for the money but I’ve just experienced too many issues with their products in general. Hopefully, they see where they need improvements but right now, I’m satisfied with my current watch ( unfortunately not a Fitbit! ).