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Line across screen+contacting support

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‎10-22-2020 16:56

‎10-22-2020 16:56

Looking at the posts and comments, I have decided that I need a replacement. My Fitbit has a couple black lines running through the screen and I have done the resets and tried changing the background, but nothing has worked. Is this something that would apply to the one year warranty and I could get it fixed? If this can be fixed, how could I contact Fitbit? I got my Fitbit charge 3 on the Christmas of 2019, so I believe the one year warranty is still available. I don’t know if this is good information but I have an iPhone 8. Please respond if you have answers to any of these questions, and Thank you!

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‎10-22-2020 17:30

‎10-22-2020 17:30

This should be covered. I received a replacement 6 months ago due to a defective battery. Now the replacement device has the black lines you are mentioning so I only hope that this replacement qualifies under the warranty since I have already had one warranty replacement.

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