07-31-2019
11:47
- last edited on
09-08-2020
14:11
by
MatthewFitbit
07-31-2019
11:47
- last edited on
09-08-2020
14:11
by
MatthewFitbit
Why doesn't my heart rate show on the dashboard when I'm working out? When I scroll down, it only shows resting heart rate.
Moderator edit: Subject for clarity
08-02-2019 13:08
08-02-2019 13:08
Hello @carole2353, thanks for bringing this situation to my attention, it's a pleasure for me to help you out with this and to give you a warm welcome to the Community Forums! Sorry for the delay in responding your post.
Seems odd that you're unable to see live heart rate data on your dashboard. To better assist you with this situation, can you please let me know which mobile device you're currently using? To see heart rate data on your Fitbit account please make sure that the Bluetooth is enabled on your mobile device.
In the iOS and Windows 10 apps, also make sure all-day sync is turned on and if you're using the Android app, you'll only see heart rate data if you have call, text, or calendar notifications enabled. For more information and details you can check: How do I get notifications from my phone on my Fitbit device?
Let me know if you have any additional questions, I'll be around.