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Loss of steps when syncing

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‎02-09-2020 18:41 - last edited on ‎09-22-2020 14:21 by Fitbit Moderator

‎02-09-2020 18:41 - last edited on ‎09-22-2020 14:21 by Fitbit Moderator

A couple times I have achieved 10000+ steps and when I go to sync the Charge 3 with my iPhone X I lose 2000 steps. Frustrated and disappointed in the product in the area. Any advice?

 

 

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‎02-10-2020 04:38 - last edited on ‎09-11-2025 07:20 by Fitbit Moderator

‎02-10-2020 04:38 - last edited on ‎09-11-2025 07:20 by Fitbit Moderator

Welcome to the Community, @Tklump19.

I understand how are you feeling. Are you manually logging any type of activity that might be taking away your information? If you are, I recommend deleting those activities and see if your information goes back to normal.

I hope to hear from you soon. 

Alejandra | Community Moderator, Fitbit

If you like something I recommended, I encourage you to mark that reply as "Best Answer". 🙂

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