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Lost steps

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‎04-24-2019 14:15 - last edited on ‎09-08-2020 16:26 by Fitbit Moderator

‎04-24-2019 14:15 - last edited on ‎09-08-2020 16:26 by Fitbit Moderator

I had worn my fitbit for the first time in a while as i have been using my Apple watch. I had achieved 15,654 steps but this evening when I synced on my Iphone the steps disappeared and said I had only done 34 steps. This appeared on fitbit and phone app. I have logged in on laptop and says 34 steps. any help with what could have happened?? HELP 😞

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‎04-25-2019 10:43 - last edited on ‎04-24-2025 10:21 by Fitbit Moderator

‎04-25-2019 10:43 - last edited on ‎04-24-2025 10:21 by Fitbit Moderator

@Kat145 A warm welcome to our Community!

I will assist you with your missing steps. This coiuld be due to the device having the incorrect date. Since you haven't synced it in a while the data wasn't up to date so once you synced the date got updated and the steps assigned to an older date. You can manually log your activity so you have a record on your account.

Let me know how it goes.

Alvaro | Community Moderator

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