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Low or no brightness display Charge 3

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‎12-06-2020 14:28 - last edited on ‎12-07-2020 03:27 by Fitbit Moderator

‎12-06-2020 14:28 - last edited on ‎12-07-2020 03:27 by Fitbit Moderator

 

Hi, 

The brightness is so diminished that in a 100% dark room I can barely see what's on the screen. Screenmode is set to normal
I can berely see the very bottom of screen.
I did a soft restart, nothing changed.
I started using this Fitbit Charge 3 feb 2018 

 

 

Moderator Edit: Clarified subject

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4 REPLIES 4

‎12-07-2020 03:30 - last edited on ‎04-30-2025 07:08 by Fitbit Moderator

‎12-07-2020 03:30 - last edited on ‎04-30-2025 07:08 by Fitbit Moderator

@asakle Welcome to the Fitbit Community!

Let me help you with your Charge 3 screen being too dim and thank you for troubleshooting this issue. I just want you to check if the tracker isn't in the Sleep or Do Not Disturb mode by long pressing the button.

Let me know how it goes.

Alvaro | Community Moderator

If a post helped you try voting and selecting it as a solution so other members benefit from it. Select it as Best Solution!

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‎12-07-2020 10:33

In response to AlvaroFitbit

‎12-07-2020 10:33

Hi

 

no it is not in sleep or do not disturb mode... i have tried  to restart, but no change

Without readable screen the use of Fitbit is very limited. Please provide solution  

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‎12-07-2020 23:43

In response to asakle

‎12-07-2020 23:43

Correction:

I have used my charge 3 since feb 2019, not 2018

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‎12-08-2020 05:32 - last edited on ‎04-30-2025 07:08 by Fitbit Moderator

In response to asakle

‎12-08-2020 05:32 - last edited on ‎04-30-2025 07:08 by Fitbit Moderator

@asakle thank you for the reply.

Since the issue persists I have created a ticket so our Support team can further assist you via email.

Let me know how it goes.

Alvaro | Community Moderator

If a post helped you try voting and selecting it as a solution so other members benefit from it. Select it as Best Solution!

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