help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Low or no brightness display Charge 3

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎12-06-2020 14:28 - last edited on ‎12-07-2020 03:27 by Fitbit Moderator

‎12-06-2020 14:28 - last edited on ‎12-07-2020 03:27 by Fitbit Moderator

 

Hi, 

The brightness is so diminished that in a 100% dark room I can barely see what's on the screen. Screenmode is set to normal
I can berely see the very bottom of screen.
I did a soft restart, nothing changed.
I started using this Fitbit Charge 3 feb 2018 

 

 

Moderator Edit: Clarified subject

Best Answer
Labels:
0 Votes
4 REPLIES 4

‎12-07-2020 03:30

‎12-07-2020 03:30

@asakle Welcome to the Fitbit Community!

 

Let me help you with your Charge 3 screen being too dim and thank you for troubleshooting this issue. I just want you to check if the tracker isn't in the Sleep or Do Not Disturb mode by long pressing the button.

 

Let me know how it goes.

Alvaro | Community Moderator

If a post helped you try voting and selecting it as a solution so other members benefit from it. Select it as Best Solution!

Best Answer
0 Votes

‎12-07-2020 10:33

In response to AlvaroFitbit

‎12-07-2020 10:33

Hi

 

no it is not in sleep or do not disturb mode... i have tried  to restart, but no change

Without readable screen the use of Fitbit is very limited. Please provide solution  

Best Answer
0 Votes

‎12-07-2020 23:43

In response to asakle

‎12-07-2020 23:43

Correction:

I have used my charge 3 since feb 2019, not 2018

Best Answer
0 Votes

‎12-08-2020 05:32

In response to asakle

‎12-08-2020 05:32

@asakle thank you for the reply.

 

Since the issue persists I have created a ticket so our Support team can further assist you via email.

 

Let me know how it goes.

Alvaro | Community Moderator

If a post helped you try voting and selecting it as a solution so other members benefit from it. Select it as Best Solution!

Best Answer
0 Votes