help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Manual sleep log issues

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎07-21-2019 13:32 - last edited on ‎09-08-2020 14:11 by Fitbit Moderator

‎07-21-2019 13:32 - last edited on ‎09-08-2020 14:11 by Fitbit Moderator

On the occasion I choose to re-log my sleep manually and I do so in segments of say, 3-4 hours, I have found that either the one before or after or both will show a slightly reduced hours of sleep. It will still display the start and end times as entered, but the sleep graph itself and the total hours asleep will be shortened on one end or the other.

 

If this is a sleep stages either before or after a simplified details, then it’s easily corrected by going back after done with the simplified and re-saving the stages data. However if it happens to be two segments that show sleep stages, this does not work. Why does it do this way anyway? I can’t think of a reason that makes sense. My guess is that it’s an overlooked and underreported flaw. Any helpful hints would be appreciated. Thank you!

Best Answer
Labels:
0 Votes
1 REPLY 1

‎07-23-2019 12:25

‎07-23-2019 12:25

Hi @julesjmj thanks for bringing this to my attention, it's nice to see you again participating here in the Community Forums. Let me give you a hand with this situation.

 

First, I appreciate all the information and details that were shared in your post, the details provided were really helpful for me to fully understand your concern, certainly this is not a common situation but I'm glad to be aware of it. To better assist you with this, can you please let me know if you're using a mobile device to check this information or Fitbit.com dashboard? Either way, which specific device platform and brand you're using? When was the first time you noticed this and how many times was experienced since then? If possible, can you please provide me with a screenshot of this situation? You can refer to this post to do so. Also, in the meantime I receive your answers, please log out and log in from your Fitbit account.

 

I'll be looking to your reply. Let me know if you have any additional questions. 

Best Answer
0 Votes