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Charge 2 battery draining quickly not recording activity

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‎07-22-2019 07:03 - last edited on ‎09-08-2020 14:11 by Fitbit Moderator

‎07-22-2019 07:03 - last edited on ‎09-08-2020 14:11 by Fitbit Moderator

So recently my battery was not lasting more than a day. After leaving it to charge for 24 hours, I’m now wearing it and it’s not tracking my steps heart rate. Plus there is a line going through the top?

 

 

Moderator edit: updated subject for clarity

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‎07-23-2019 10:22

‎07-23-2019 10:22

@Mel44, welcome! It's nice to have you on board!

 

Let me help you with your Charge 2 not holding its charge nor recording your activities. Try cleaning the contacts using cotton with rubbing alcohol then charge it by plugging it for a couple of hours directly to your computer's usb port (try different ports) or use an UL listed usb wall adapter. After this, restart your device and see how it behaves. You can also find additional suggestions here. The restart should help with the tracking and screen issues.

 

Let me know how it goes.

Alvaro | Community Moderator

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