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Manually Syncing Fitbit Charge 3 Crashes the Device

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‎11-02-2020 02:37 - last edited on ‎11-12-2020 13:03 by Fitbit Moderator

‎11-02-2020 02:37 - last edited on ‎11-12-2020 13:03 by Fitbit Moderator

When the device attempts to sync, the screen goes blank and unresponsive. When it comes back up, it has the double dashes on the heart rate like I just put it on. When I attempt a manual sync from the app, it fails and recreates the same malfunction. This incessant restarting is drastically reducing battery life. I have tried all the reboot options on the forum and tried unpairing the device with no change. It's been about a week now.

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‎11-03-2020 05:08 - last edited on ‎11-05-2025 08:36 by Fitbit Moderator

‎11-03-2020 05:08 - last edited on ‎11-05-2025 08:36 by Fitbit Moderator

@JWebb23223 It's great to see you in the Community! 

Let me help you with your Charge 3 not responding after manually syncing it and thank you for troubleshooting this issue. This is really odd. Since the issue persists I have created a ticket so our Support team can further assist you via email.

Let me know how it goes.

Alvaro | Community Moderator

If a post helped you try voting and selecting it as a solution so other members benefit from it. Select it as Best Solution!

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‎11-05-2020 10:43

In response to AlvaroFitbit

‎11-05-2020 10:43

Further Troubleshooting was unsuccessful. Luckily, my device was under warranty and I am being sent another one. Thank you for your help.

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