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Missing line on Charge 3 screen

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‎11-22-2020 12:18 - last edited on ‎11-23-2020 03:27 by Fitbit Moderator

‎11-22-2020 12:18 - last edited on ‎11-23-2020 03:27 by Fitbit Moderator

Hello,

 

My Fitbit Charge 3 (purchased in May 2020) is showing a black horizontal line a little bit below the top of the screen.

 

Restarting the tracker did not resolve the problem.

 

 

Moderator Edit: Clarified subject

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‎11-23-2020 03:28 - last edited on ‎04-30-2025 11:33 by Fitbit Moderator

‎11-23-2020 03:28 - last edited on ‎04-30-2025 11:33 by Fitbit Moderator

@Fastguy73 Thanks for joining us! 

Let me help you with your Charge 3 screen showing a line and thank you for troubleshooting this issue. Since the issue persist I have created a ticket so our Support team can further assist you via email.

Let me know how it goes.

Alvaro | Community Moderator

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