01-31-2019
12:43
- last edited on
11-17-2020
11:22
by
MatthewFitbit
01-31-2019
12:43
- last edited on
11-17-2020
11:22
by
MatthewFitbit
Nothing wrong with my charge 3 I love it but the other day I noticed that a line of pixels were missing across the top now today 3 lines a missing I've only had it since November. Has anyone had this happen to them and how do you fix it. I've reset it twice with no change.
Thanks in advance
Moderator edit: updated subject for clarity
Answered! Go to the Best Answer.
06-15-2020 05:51
06-15-2020 05:51
Still happening in 2020, please help
06-15-2020 06:14 - last edited on 12-10-2020 17:49 by LiliyaFitbit
06-15-2020 06:14 - last edited on 12-10-2020 17:49 by LiliyaFitbit
Unless its under warranty then get a hold of cs otherwise its toast.
Thank you
Moderator edit: personal info removed
06-15-2020 06:51
06-15-2020 06:51
Mine is less then 4 months old
06-16-2020 03:28
06-16-2020 03:28
I bought my Fitbit in Nov 2019, & am experiencing the same problem. I’ve tried resetting, but to no avail. How do I resolve this issue please?
06-16-2020 16:35 - last edited on 12-10-2020 17:49 by LiliyaFitbit
06-16-2020 16:35 - last edited on 12-10-2020 17:49 by LiliyaFitbit
They’ve never responded to me
Sent from my iPhone
Moderator edit: personal info removed
06-17-2020 07:43
06-17-2020 07:43
I went about a month and a half with not being able to see anything on my fitbit and then last week it stopped holding a charge. I am really struggling with spending that much money only to have it last 16 months. At this point I would like to let those that purchase this that it is not quality and a waste of money. Also, I have not heard from a Fitbit person in regards to this issue which is another reason I will not pass on postive feedback about this product.
06-23-2020 09:28
06-23-2020 09:28
Hi
I have exactly hothead same problem what is the fix for this
Thanks
Linda
06-23-2020 09:52
06-23-2020 09:52
06-27-2020 08:30
06-27-2020 08:30
Hi there, my charge 3 is just over a year old and is having the same problem as many other people on this page. I have restarted the watch and changed clock faces and that has had no effect. Are there any other options?
06-27-2020 08:59
06-27-2020 08:59
12-09-2020 14:34
12-09-2020 14:34
I have the same problem. My charge 3 is just over 1 year old. Over the last few weeks gradually more lines are missing. Have reset tracker a couple of times. Please advise. Thank you.
04-13-2021 13:26
04-13-2021 13:26
Mine just started doing this again. I'm so frustrated!
07-18-2021 16:04
07-18-2021 16:04
My original Fitbit Charge 3 had this issue and then stopped working with my phone. The Charge 3 was replaced in January this year and 6 months later I have lost at least 6 lines of pixels on the clock. I soon won't be able to see the time. Why is this such a consistent issue? Surely for the amount of money paid it shouldn't have this kind of issue within the first 6/12 months.
07-19-2021 06:43
07-19-2021 06:43
Hello everyone. @Babsybabe Welcome to the community forums.
Thank you for the information and for any steps you've followed prior to posting and for taking the time to provide your feedback. Please note that any feedback posted in the forums is always welcome as it helps to improve our products, services and overall environment.
Regarding your question, I'd like to let you know that some inconveniences may occur due to normal wear and tear from everyday wear. On a side note, I was able to see that you have reached out to our Support Team and they have provided a replacement for you. If you still have additional questions or inquiries about the outcome of your case, I recommend replying back to them and they will be more than glad to continue assisting you.
See you around.
07-19-2021 07:03
07-19-2021 07:03
07-20-2021 19:46
07-20-2021 19:46
No-one reached out to me either. I rang their support team to see what they could do.
Give them a ring and see what they can do for you.
@WilsonFitbit I realise that some things occur due to normal wear and tear.
I do not think that almost being unable to read the time (on a watch!), due to the level of pixel loss is normal for Fitbit that is 6 months old.
How many times will Fitbit replace these defective devices before they say that it is just "normal wear and tear" and they can't do anything?
That will be the point when I seriously start looking at what else is on the market, as with this track record it doesn't make financial sense to expect less than a year from an almost $200 purchase.
07-21-2021
04:56
- last edited on
11-10-2023
05:28
by
MarreFitbit
07-21-2021
04:56
- last edited on
11-10-2023
05:28
by
MarreFitbit
@Susikoller, @Babsybabe Thank you for your replies.
@Susikoller I'd like to let you know that if you haven't contacted our Support Team, I recommend click here to get connected and please make sure to explain the inconvenience and the troubleshooting steps you've followed, this way they can review your available options.
@Babsybabe I appreciate your feedback and comments. Regarding your questions, I'd like to let you know that replacement devices are provided for products within the warranty period, so if your original Charge 3 is within warranty, our Support Team will review your case and provide available options.
If you have questions about our warranty policy, I recommend visiting the following link: https://www.fitbit.com/global/us/legal/returns-and-warranty.
Hope this helps.
05-14-2022 07:38
05-14-2022 07:38
I've had it happen on two Charge 3s.
Have asked chat, who referred to warranty dept. I fear an unfavourable outcome....
05-14-2022
11:50
- last edited on
11-03-2023
12:08
by
MarreFitbit
05-14-2022
11:50
- last edited on
11-03-2023
12:08
by
MarreFitbit
Thanks for getting back to us and for letting us know that you already got in touch with our Support Team through chat @pauly217.
I understand how frustrating this could be and I´m sure our team will help you out.
Keep on visiting the forums.