Missing pixels on Charge 3

[Molzz]

Nothing wrong with my charge 3 I love it but the other day I noticed that a line of pixels were missing across the top now today 3 lines a missing I've only had it since November. Has anyone had this happen to them and how do you fix it. I've reset it twice with no change.

Thanks in advance 

Moderator edit: updated subject for clarity

[Susikoller]

Still happening in 2020, please help

[dsanmiya]

Unless its under warranty then get a hold of cs otherwise its toast.

Thank you

Moderator edit: personal info removed

[Susikoller]

Mine is less then 4 months old

[Hayles88]

I bought my Fitbit in Nov 2019, & am experiencing the same problem. I’ve tried resetting, but to no avail. How do I resolve this issue please?

[Curlytopd1]

They’ve never responded to me

Sent from my iPhone

Moderator edit: personal info removed

[KSand57]

I went about a month and a half with not being able to see anything on my fitbit and then last week it stopped holding a charge. I am really struggling with spending that much money only to have it last 16 months. At this point I would like to let those that purchase this that it is not quality and a waste of money. Also,  I have not heard from a Fitbit person in regards to this issue which is another reason I will not pass on postive feedback about this product. 

[Headwig56]

Hi

I have exactly hothead same problem what is the fix for this

Thanks

Linda

[KSand57]

They still haven't contacted me. It now doesn't hold a charge for longer
than an hour. So frustrated with Fitbit.

[William483]

Hi there, my charge 3 is just over a year old and is having the same problem as many other people on this page. I have restarted the watch and changed clock faces and that has had no effect. Are there any other options?

[KSand57]

Not that I am aware of. I still haven't heard anything from there company.
Kim

[Riauk]

I have the same problem. My charge 3 is just over 1 year old. Over the last few weeks gradually more lines are missing. Have reset tracker a couple of times. Please advise. Thank you. 

[anitat1989]

Mine just started doing this again.  I'm so frustrated!

[Babsybabe]

My original Fitbit Charge 3 had this issue and then stopped working with my phone. The Charge 3 was replaced in January this year and 6 months later I have lost at least 6 lines of pixels on the clock. I soon won't be able to see the time. Why is this such a consistent issue? Surely for the amount of money paid it shouldn't have this kind of issue within the first 6/12 months.

[WilsonFitbit]

Hello everyone. @Babsybabe Welcome to the community forums. 

Thank you for the information and for any steps you've followed prior to posting and for taking the time to provide your feedback. Please note that any feedback posted in the forums is always welcome as it helps to improve our products, services and overall environment.

Regarding your question, I'd like to let you know that some inconveniences may occur due to normal wear and tear from everyday wear. On a side note, I was able to see that you have reached out to our Support Team and they have provided a replacement for you. If you still have additional questions or inquiries about the outcome of your case, I recommend replying back to them and they will be more than glad to continue assisting you. 

See you around. 

[Susikoller]

How come no one reached out to me to get me a new one?
Susi koller

Get Outlook for Android

[Babsybabe]

@Susikoller 

No-one reached out to me either. I rang their support team to see what they could do.

Give them a ring and see what they can do for you.

@WilsonFitbit I realise that some things occur due to normal wear and tear.

I do not think that almost being unable to read the time (on a watch!), due to the level of pixel loss is normal for Fitbit that is 6 months old.

How many times will Fitbit replace these defective devices before they say that it is just "normal wear and tear" and they can't do anything?

That will be the point when I seriously start looking at what else is on the market, as with this track record it doesn't make financial sense to expect less than a year from an almost $200 purchase.

[WilsonFitbit]

@Susikoller, @Babsybabe Thank you for your replies. 

@Susikoller I'd like to let you know that if you haven't contacted our Support Team, I recommend click here to get connected and please make sure to explain the inconvenience and the troubleshooting steps you've followed, this way they can review your available options. 

@Babsybabe I appreciate your feedback and comments. Regarding your questions, I'd like to let you know that replacement devices are provided for products within the warranty period, so if your original Charge 3 is within warranty, our Support Team will review your case and provide available options.

If you have questions about our warranty policy, I recommend visiting the following link: https://www.fitbit.com/global/us/legal/returns-and-warranty.

Hope this helps. 

[pauly217]

I've had it happen on two Charge 3s. 

Have asked chat, who referred to warranty dept. I fear an unfavourable outcome....

[AndreaFitbit]

Thanks for getting back to us and for letting us know that you already got in touch with our Support Team through chat @pauly217. 

I understand how frustrating this could be and I´m sure our team will help you out.

Keep on visiting the forums.